Head of Sales and Distribution

Job Category: Customer Service,Marketing,Sales

At Pacific International, we believe in more than just insurance, we provide soft landings when our customers, and our team need it most. As a purpose-driven, Australian-owned insurance company, we’re growing fast and looking for a Head of Sales and Distribution who thrives on leading teams, delivering excellence, and putting care at the heart of every decision for an exciting new brand

If you're an experienced leader ready to make an impact, not just on the bottom line, but on the lives of pets and their humans, this is the role for you

The opportunity…

This is a rare chance to step into a leadership role at a new and fast-growing, purpose-driven Australian pet insurance company. As the Head of Sales and Distribution, you won’t just be managing targets you’ll be shaping the future of our sales and service experience, leading a newly established team, and overseeing the performance of a product that genuinely makes a difference.

You’ll work directly and collaborate with a highly engaged executive team, giving you real influence over the customer journey. This is a pivotal opportunity to shape the future of our sales and distribution function balancing strategy and execution while fostering a culture of accountability, care, and high performance.

This role is based in our Newcastle office, with on-site parking provided.

About the role …

- Lead and inspire our sales and service teams to exceed sales and retention targets.
- Build and maintain distribution channels and partnerships to expand market reach.
- Oversee customer experience and retention strategies, including third-party provider relationships.
- Partner with marketing, finance, compliance, and legal to align on key initiatives.
- Ensure compliance with industry regulations, risk frameworks, and company policies.
- Drive operational excellence through coaching, training, and process improvement.
- Champion the use of technology to optimise lead generation, reporting, and workflow.
- Provide strategic insights and reporting to the executive team.

About you …

We’re looking for a proven sales leader who thrives in high-volume, customer-centric environments. You’ll bring a balance of strategic vision and hands‑on leadership, with the ability to deliver results through people, partnerships, and process.

- Demonstrated success leading large sales teams and driving retention outcomes.
- Strong understanding of insurance or financial services (highly regarded)
- Background in project management, and customer service excellence
- Proficiency with lead generation tools and policy management systems
- Exceptional communication, stakeholder management, and analytical skills
- A leadership style that balances humility, resilience, and professional will

Why you will love working with us…

- Competitive remuneration and variable rewards
- Supportive and collaborative hybrid work environment that values work-life balance
- Wellbeing Program offering EAP and annual wellbeing reimbursement
- Volunteer and support opportunities to make a difference in your local community
- Reward and Recognition Program offering both monetary rewards and additional leave at key service milestones
- A mission-driven company focused on the wellbeing of pets and their people
- A supportive, values-led culture where care and integrity come first
- The chance to shape a growing business with real leadership influence

Ready to lead with heart?

If you're passionate about people, performance, and pets, we want to hear from you.

Apply now and be part of something meaningful or contact Georgi Evans on (02)4047 3925 georgi.evans@pacificins.com.au

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