NOCC Operator

Posted Monday 16 June 2025 at 2:00 pm | Expires Sunday 6 July 2025 at 1:59 pm

WHY BAI COMMUNICATIONS

At BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.

Our critical communications team actively protect our sites and keep services on air. We work alongside authorities, to operate the NSW Government Radio Network and provide life-line communications to NSW Telco Authority emergency service providers who manage public safety.

We are incredibly proud by the commitment, hard work and leadership our people show every day. Our trusted Field Service teams ensure continuity of our network. Our highly skilled Operators keep the public informed during times of crisis and react quickly to changing operational requirements of a demanding complex network. Our deep engineering, delivery and operational capability make us the partner of choice for the government and industry stakeholders alike.

During times of crisis, such as bushfire or cyclone season, our people travel from around the country to support this critical work. We care for our People. We continue to develop world-class solutions for new and emerging technologies. This includes planning for future network improvements which allow our customers to take advantage of technology innovation.

LET'S EXPLORE THE ROLE

The NOC Operator is the primary point of contact for customers of the Managed Public Safety Network (PSN) services when there is a service disruption, service request or a request for change.

Monitor and maintain the integrity of all the Managed Public Safety Network (PSN) services managed by BAI Critical Communications. The NOCC Operator will manage the multi-agency user wide area Public Safety Network from the NOCC and respond to alarms and communicate with the field teams and customers to manage effectively and efficiently Service Level Agreements (SLAs).

This role is located in the western suburbs of Sydney.

Key responsibilities will include:

- Alarm monitoring and surveillance of the Public Safety Network in a 24/7 NOCC Environment
- Responsible for Operations and Maintenance of all the Network associated services and systems
- Effective management of all Incident, Problem and Change Management cases
- Proactive Event Management and Incident response to prevent Service Availability Interruptions.
- Directly liaise with Emergency Service Organisation (ESO's) and Agency customers as required to resolve any faults or issues.
- Analyse incidents / problems, provide or facilitate efficient and effective solutions for restoration within SLAs
- Escalate promptly Service Availability faults or hazards as required to on-call Duty Manager.
- Manage all service outages and faults with relevant vendors/third parties
- Ensure Customer Dashboard notices and communications are always kept up to date.

LET'S HEAR ABOUT YOU

You will thrive and adapt well in a pressured and changing environment, while you build and establish strong relationships at all levels. You will be a quick learner where you enjoy gathering information and advancing your technical knowledge.
In addition, you will have experience in an operational or technical environment with experience of IT/ Telecommunications / NOC Network Management/ P25 Radio, where you have a strong ability to analyse complex data. You will ideally be qualified and have a solid working knowledge of ITIL, where advanced technical proficiency in Telecommunications is a must.

You MUST have current rights to work in Australia due to our baseline security clearance requirement.

BENEFITS & CULTURE

At BAI, we embrace difference, and we welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.

Some of the reasons you should consider working with us include:

• Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.

• A 2022 - 2023 Gender Pay Gap of 3.7% (median total remuneration)

• A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.

• Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.

• A wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks

• Rewarding high performance through a Performance Recognition Scheme and peer recognition program

• Access to a number of corporate rates and discounts and Novated Car Leases through SG Fleet

• We love that many of our new hires find their way to us via our Referral Program. This speaks volumes about our culture; and the employee compensation is just a great by-product

BAI Communications is a workplace where everyone can feel a sense of inclusion and belonging. If we can better support you to overcome any barriers during the selection process, including adjustments to the recruitment process or an alternative application pathway please contact recruitment (at) baicommunications.com.

Want to learn more? Hit apply now

#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople

Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.

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