Critical Network Engineer

Key Job Responsibilities:

• Provide expert support and maintenance services to ensure optimal performance of critical communications networks.
• Administer and maintain Motorola P25 network management tools, including UNC, UNC Wizard, ZoneWatch, UEM, Provisioning Manager, CSS, Software Download (SWDL), CPS, and 'Functional block' understanding or the Motorola P25 core.
• Assist in technical change management by testing changes that may impact End User Devices.
• Escalate issues and provide support to level 3 teams as needed.
• Perform engineering support to NOCC, L2, and field teams where required.
• Interact with clients to resolve issues and complete support activities.
• Lead ad hoc support, training, direction, and guidance to BAICC, Service Integrity Unit, and system maintenance and fault restoration teams.
• Work closely with NOCC Manager, L1, and Customer Service Manager to provide high-level support and resolution of customer and network issues.
• Evaluate systemic issues impacting operations and customers, escalating to management for further engineering support.
• Act as Problem Manager for complex faults, investigating repeating incidents to root cause level, offering workarounds, or identifying fixes.
• Provide instruction and guidelines to BAI staff, NSW Telco, or subcontractors as required.
• Assist in developing work estimates and quotations for out-of-scope PSN activity and external bids.
• Participate in minor project works from time to time.
• Perform on-call system support for PSN L2 NOCC on a roster.
• Travel to sites for site acceptance, issue resolution, planning, testing, and fault rectification support.

Required Skills and Qualifications:

• Expertise in understanding protocols, standards, and interfaces allowing interoperability between core elements or between different vendors within the core of a network or between the core of a network and field devices (e.g., P25 Land Mobile standards).
• Advanced knowledge of DC power systems and batteries.
• Advanced analysis and fault-finding skills on a systems level.
• Excellent customer service skills, including good communication skills and a drive for total customer satisfaction.
• Strong verbal and written communication and presentation skills, including effective consultation and liaison skills.
• Sound planning capability, good prioritization skills, and personal organization to set priorities and meet deadlines.
• Excellent theoretical and practical problem-solving skills.
• Bachelor of Engineering in Electrical, Electronics, Telecommunications, or equivalent degree.
• Preferably 15+ years in a mobile communications systems engineering role or related roles in the telecommunication industry.
• A current state driver's license is required.
• Must be prepared to work away from home for short periods and work interstate.
• This role requires on-site attendance five days a week and cannot be performed remotely due to the nature of the role.
• Australian Citizenship is essential to obtain and maintain a baseline security clearance as a condition of employment.

Benefits and Culture:

• We embrace diversity and welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability, and members of the LGBTQIA+ community.
• We stand for being courageous and doing what matters, living by our core principles; One Team, Customer First, Adapt and Learn, and Drive Sustainable Growth. You will be provided with every opportunity to thrive at our organization.
• Some reasons you should consider working with us include:
• A genuine sense of inclusion and belonging with a dedicated Diversity, Equity, and Inclusion strategy.
• A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
• Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave, and charity and volunteer leave.
• A wellbeing agenda that includes access to health insurance, life, TPD, and salary continuance insurances as well as an Employee Assistance Program and regular health care checks.
• Rewarding high performance through a Performance Recognition Scheme and peer recognition program.
• Access to corporate rates and discounts and Novated Car Leases through SG Fleet.