Senior Network Operations Specialist

1 day ago

Sydney, New South Wales, Australia beBeeDutyManager Full time
Network Operations Manager

This is a key role within the Network Operation Control & Communication (NOCC) centre, responsible for the operational management of the multi-agency user wide area Public Safety Network from the NOCC.

The successful candidate will operate as the Incident Manager for all incidents occurring whilst on duty and carry the necessary delegated authority to mobilise and direct the business and contractor resources required to manage and resolve incidents.

Key Responsibilities
  • Lead a team of NOCC Operators, managing workload and priorities.
  • Responsible for Operations and Maintenance of all the Network associated services and systems.
  • Effective management of all live Incident, Problem and Change Management cases.
  • Jeopardy Management to ensure SLA's do not breach.
  • Proactive Event Management and Incident response to prevent Service Availability Interruptions.
  • Raise and maintain the quality of standards ensuring accurate fault reporting and consistent ticket commentary in all tickets.
  • Delegated Authority to make decisions in relation to all Critical, Major, Emergency type Incidents and Events.
  • Escalation and Emergency Contact duties.
  • Directly liaise with Emergency Service Organisation (ESO's) and Agency customers as required to resolve any faults or issues.
  • Manage all service outages and faults with relevant vendors/third parties.
  • Facilitate On the Job Training to upskill staff and increase capability.
Required Skills and Qualifications
  • Post-qualification experience in an operational or technical environment with experience of IT/ Telecommunications / NOC Network Management/ P25 Radio Telecommunications.
  • Ability to analyse complex data.
  • ITIL IT – Service Management.
  • Leadership Management.
  • Degree level qualification in Electronic/Electrical Engineering/Telecommunications Engineering/Computer Engineering, Business Management preferred or an ability to demonstrate knowledge to an equivalent level.
  • ITIL Foundations Certificate at minimum.
  • Australian Citizenship essential to obtain and maintain a baseline security clearance as a condition of employment.
Benefits and Culture

We welcome applications from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

We stand for being courageous and doing what matters, living by our core principles; One Team, Customer First, Adapt and Learn and Drive Sustainable Growth.

We offer flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.

We focus on personal and professional development with an established performance framework and access to LinkedIn Learning.

About Us

We are a workplace where everyone can feel a sense of inclusion and belonging.

If you want to learn more, hit apply now.

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