10/9/2025) Customer Service Coordinator
2 weeks ago
We're on the lookout for a motivated and customer-focused professional to step into the fast-paced role of Service Coordinator – someone ready to play a vital part in the smooth delivery of service operations across one of our busiest branches.
Reporting to the Service Manager, you'll be the key link between our customers, technicians, and wider service team – juggling bookings, fielding technical queries, coordinating work orders, and ensuring every job runs on time and to the highest standard. A mechanical trade background will be a big advantage, helping you to quickly understand customer needs and support our techs with confidence.
At William Adams, your career is more than a job – it's a pathway. You'll be part of a supportive team culture that values initiative, thrives on collaboration, and provides clear opportunities for development into leadership roles across our Service and Branch networks.
With nearly 100 years as a Caterpillar dealer behind us, this is your chance to help shape the next century of customer excellence.
Ready to take the next step and drive your future forward?
ABOUT THE ROLE
What a day typical day will look like:
- Booking and scheduling work in progress
- Liaising with customers throughout their machine repairs
- Providing clear, accurate and timely information for machine repairs and Used Equipment build ups
- Quotations following inspection work.
- Managing invoices to ensure pricing and product/machine component details are clear
- Effectively liaising with other departments to deliver effective solutions
ABOUT YOU
You'll bring a passion for delivering outstanding customer service and strong organisational skills to the role. While not essential, a background in the mechanical trade would be a valuable bonus.
To be successful in this role you will require the following skills and attributes:
- Ability to develop and maintain long term internal and externalrelationships
- Excellent organisational skills and the ability to handle several tasks simultaneously
- Operational experience within the heavy mechanical industry desirable
- A strong commitment to safety, health & environment procedures
Why work for us?
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, Flight Centre + more
Want to know more? Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.
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