4/9/2025 Resident Services Coordinator
2 weeks ago
- At Ryman, every day is a chance to be a hero in the story of our residents' lives
- Oversee the delivery of village administration functions and resident relations
- On site parking, Ryman perks and stability offered in this role
About the role
We have an exciting opportunity to join our team as a Resident Services Coordinator at in Mulgrave, Melbourne. This is a Full Time role working Monday to Friday 0900 - 1700. Proposed start date 25 September 2025.
In this role you'll work independently within our village office. If you are organised, enthusiastic and have a passion for people - we'd love to hear from you
At Ryman, our Resident Services Coordinator wears many hats. Some duties within this role include:
- Lead the effective delivery of the village resident service functions including; triaging enquiries, updating resident information, collaborating with accounts and acting as village reception / administration
- Be responsible for the delivery of resident activities - this includes happy hours (Thursday's are the best day of the week in a Ryman village) and various outings
- Collaborate with the Sales Advisor and Regional Operations Managers in regards to village maintenance, unit modifications, new admissions and open days
About you
To thrive in our fast-paced and varied environment you will:
- Have proven experience in an administration support role in a fast-paced and varied environment
- Be skilled at juggling conflicting priorities
- Be comfortable working independently - as a result of this be prepared to learn new skills
- Enjoy building meaningful relationships with our staff, our residents and their families
- Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
- Have outstanding communication, organisation and attention to detail
About Ryman
Welcome to Ryman We're a growing and agile organisation with a culture based on kindness and excellence. We're one of New Zealand and Victoria's fastest growing employers, with career options across a range of different sectors - from construction and nursing, to sales, village, design, technology and office roles.
We take pride in the fact that our people are naturally empathetic and caring. In fact, we believe that's essential to the way we work. We think our people are one of a kind.
As part of the Ryman team you will:
- Work in a facility that operates more like a family business
- Fun, friendly and supportive team environment
- Monthly employee recognition
- Receive a complementary designer uniform
- Opportunities for professional development and career progression
- Receive a Ryman Team Benefits card with discounts from 45+ well-known brands
At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
If you're our KIND of person we'd love to hear from you
Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.
Location(s) Hubert Opperman Retirement Village - Mulgrave AU
Expertise Administration, Assistant to the Manager, Receptionist, Resident Services Manager
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