SMB Client Relationship Manager

14 hours ago


Council of the City of Sydney, Australia Rewardgateway Full time

Overview

At Reward Gateway, part of Edenred, we’re on a mission to Make the World a Better Place to Work and Enrich Connections, For Good. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. We’re strengthening our SMB Client Relationship Management team here in Australia. This is an opportunity to work with a globally recognised brand in the high-growth employee engagement space where we are already supporting 1 in 14 people across Australia and New Zealand.

Your role in our Mission

You’ll be the key partner for a portfolio of current SMB (

Flexible, hybrid working: Our office is for you to use as much as you like; as a minimum our Client Relationship team works from our Sydney office or Melbourne office at least twice a week.

What’s in it for you? OTE $130k (uncapped)

Benefits

Career growth, your way
Access to Elev8 high-performance programs and tailored L&D initiatives.

Always learning
Professional development books, e-books, and podcasts to keep you growing.

35 days per year annual leave (inclusive of public holidays). Option to purchase up to an additional 5 days per year through our holiday trading programme

$750 annual wellbeing allowance
Invest in your health, fitness, and wellness - your way.

Unmind membership
Access therapy, coaching, and proactive wellbeing support for both your personal and professional life.

Appreci8 rewards
Gain monetary recognition for doing an excellent job.

Moments That Matter
Celebrate key life milestones with bonus payments.

Big-brand discounts
Enjoy huge annual savings across hundreds of retail, hospitality, travel, and lifestyle brands for you, your friends, and your family.

Key Responsibilities

Here’s a quick summary of some core duties. A full job description can be shared on request:

- Manage a portfolio of SMB clients with an annual value of approx $1.4m - $1.6m with a growth target of 7% - 14%
- Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
- Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
- Identify risks and growth opportunities, building retention and upsell strategies
- Support onboarding and implementation for new clients as needed
- Represent Reward Gateway as a trusted partner and brand ambassador at industry events
- Accurately forecast revenue and client growth, maintaining up-to-date records in Salesforce

Skills

- Proven experience of managing B2B SMB or Mid-Market client portfolios, achieving revenue growth targets
- Experience with running annual and bi-annual account reviews and building client retention plans
- Strong commercial negotiation skills with experience of managing a volume of renewals and upsells
- Ability to analyse engagement data and translate insights into client value
- Confidence working collaboratively with internal teams such as Sales, Client Support, Implementation
- Strong verbal and written communication skills, including running client webinars and presentations

The Interview Process

- Telephone interview with our Senior Talent Acquisition Partner, APAC
- 1st stage online interview with our Head of Client Success and Senior Strategic Client Relationship Manager
- Take home presentation task
- Final stage interview and presentation in our Sydney or Melbourne office with our Head of Client Success, Senior Strategic Client Manager and Head of Sales or Client Success Team Lead.

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.
Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

Sales Melbourne or Sydney
Full Time
$80k - $90k base + generous commission + monthly and quarterly bonuses

Sales Melbourne or Sydney
Full Time
Base $100k - $120k DOE / OTE $170k-$190k

Client Success Melbourne or Sydney
Full Time
$120,000 / year

#J-18808-Ljbffr



  • Council of the City of Sydney, Australia Pointer Pty Full time

    Overview Exciting Business Development Manager opportunities in Australia with a global tech and digital services firm. This is high-activity field sales with a broad product suite, strong brand equity, and clear MRR targets. We’re hiring across Sydney, Melbourne, Brisbane, and key regional hubs. Why This Role? $77,760 base salary + super + $8k Motor...


  • Sydney, New South Wales, Australia Block Full time $104,000 - $208,000 per year

    Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded in...

  • SMB Manager

    4 weeks ago


    Sydney, New South Wales, Australia Asana Full time

    OverviewAre you ready to scale a high-performing sales team across one of the fastest-growing and diverse regions in SaaS? Asana is looking for a strategic, data-driven, and customer-obsessed Small & Medium Business (SMB) Sales Manager to lead our high-velocity sales motion across the APAC & JPN (APJ) region. Based in our Sydney office, you'll be responsible...

  • SMB Manager

    4 weeks ago


    Sydney, New South Wales, Australia Asana Full time

    OverviewAre you ready to scale a high-performing sales team across one of the fastest-growing and diverse regions in SaaS? Asana is looking for a strategic, data-driven, and customer-obsessed Small & Medium Business (SMB) Sales Manager to lead our high-velocity sales motion across the APAC & JPN (APJ) region. Based in our Sydney office, you'll be responsible...


  • City of Brisbane, Australia Flywire Full time

    Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network...


  • Sydney, New South Wales, Australia Afterpay Full time $90,000 - $120,000 per year

    Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded in...


  • Council of the City of Sydney, Australia Law In Order Pty Ltd Full time

    Join our team and build a rewarding career with opportunities to grow and make an impact. We Are Always Looking For Talented People Law In Order is a great place to work and we are always looking for like-minded individuals to join the team. If you are someone who would go above and beyond for a client and knows the value of outstanding customer service...


  • Sydney, Australia Afterpay Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...


  • Sydney, Australia Afterpay Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...

  • Smb Account Manager

    2 days ago


    Sydney, Australia Afterpay Full time

    Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated solutions...