Relationship Manager, SMB

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded in 2014, in Sydney, Australia, Afterpay has over 11 million active customers globally and more than 64,000 of the world's best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi's, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Role
As one of Afterpay's Relationship Managers, you'll grow and expand our key strategic partnerships across a defined portfolio of SMB merchants both online and in-store and work to exceed profitability targets for Afterpay and our partners.

We are looking for someone who will effectively run a business within the Afterpay ANZ business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.

You Will

• Grow, develop, and retain long-term profitable SMB partnerships that deliver for our Merchants, Customers, and Afterpay.
• Engage partners proactively in discussions on business performance, growth initiatives via existing and future product roadmaps, and marketing opportunities.
• Lead external and internal cross-functional engagement and stakeholder management, including with senior stakeholders for more complex portfolios, whether in person or virtually.
• Manage a portfolio of partners, with scope and complexity increasing at higher levels, and lead the development and analysis of portfolio performance.
• Develop, negotiate, and execute our multi-year account plans with strategic partners.
• Deliver a proactive tiered engagement contact strategy at scale to drive merchant usage, satisfaction, and revenue growth.
• Respond to internal trigger-based reporting to identify opportunities for growth, mitigate churn, and address portfolio performance trends.
• Develop and refine our Merchant Value Proposition in-store and online. Establish marketing best practices, optimization strategies, and expansion plans with partners while monitoring performance.
• Identify and help scale best practices across Operations, Risk Management, Staff Training, Visual Merchandising, and Marketing.
• Champion Merchant advocacy within Afterpay, fostering collaboration across Sales, Marketing, Product, Legal, Risk, and Operations to ensure our product continues to evolve and exceed expectations.

You Have

• 2–3+ years' experience successfully managing and growing partners in a client-facing Sales, Account Management, or Customer Success role (with expectations increasing at higher levels).
• Proven relationship management skills with the ability to influence across all stakeholders.
• Strong communication skills, both written and verbal – energized by presenting to groups internally and externally.
• Organisational and time management skills to manage a large portfolio of partners, with greater complexity at more senior levels.
• Data-led experience covering planning, reporting, and profitability metrics.
• Experience with B2B sales and franchises is desirable.
• A track record of identifying and seizing growth opportunities.
• A mindset that is real, brave, and committed to doing the right thing for all stakeholders.
• Strategic thinking with the ability to connect day-to-day execution to long-term vision and initiatives that drive sustainable growth.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Want to learn more about what we're doing to build an inclusive workplace? Check out our
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Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
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