▷ (Urgent Search) Customer Relations Officer

2 days ago

City Of Bayswater, Australia City of Bayswater Full time

Corporate Services | Customer Service/Call Centre

About us

About the Position

The City is seeking a self-motivated professional, experienced in delivering high-quality, customer-focused frontline services to join the City’s Customer Relations team.

As a Customer Relations Officer, you will be the first point of contact for face-to-face and telephone enquiries at the Civic Centre, handling enquiries and processing requests to deliver positive experiences for our residents and customers.

This is an exciting opportunity to work in a centralised contact centre at an organisation seeking to place the customer at the heart of everything we do. If you enjoy working in a fast-paced environment and take pride in delivering excellent service, we’d love to hear from you.

About You

To be successful in this role, you will need experience in a customer service position, such as a contact centre or face to face, with some knowledge of banking/reconciliation, office phone processes and office systems, including Microsoft Office or equivalent. You will display excellent communication skills, high attention to detail and an ability to use empathy to understand customer needs.

We are looking for someone who:

- delivers exceptional customer service across face-to-face, phone, email and online channels
- has strong problem-solving skills, with the ability to identify issues and apply knowledge to resolve varied and complex customer requests
- has well-developed organisational skills and the initiative to prioritise workload and deliver timely service
- has a proven ability to work both autonomously and cooperatively with others.

What we offer

You will love working here because we believe we have great staff who are motivated and passionate about what they do. We get to make a difference in the community which brings great job satisfaction. We offer a competitive salary of $76,233.74 per annum plus super, as well as access to City of Bayswater staff benefits including:

- Generous superannuation contributions up to 22%
- Additional 2 days leave per year plus Annual Leave loading
- Free aquatic and gym membership
- Training and development opportunities
- Employee health and wellbeing program
- Free onsite parking
- Employee Assistance Program
- Diverse and inclusive work environment

The City of Bayswater is an Equal Opportunity Employer and we promote a workplace that values and fosters the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, the LGBQTIA+ community, and young people.

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