▷ Urgent Search: Customer Service Officer

About us

City of Bayswater: we believe great communities are built by people who care. We’re guided by values, purpose, and a passion for meaningful change. We prioritise sustainability, community wellbeing, and welcoming places where everyone can thrive. As an employer, we value inclusion, balance, and personal growth, and offer opportunities to develop skills, contribute to the community, and help shape a vibrant, evolving city.

About the Position

The Recreation team is seeking enthusiastic, customer-focused individuals to join as casual Customer Service Officers. You’ll be the first point of contact for internal and external stakeholders, including residents, ratepayers, and the public, delivering high-quality customer service and administrative support across the City’s recreation facilities.

We are looking for energetic, personable people who are genuinely passionate about supporting our community. Your friendly approach and commitment to excellent service will create a welcoming experience for all facility users. The recruitment is for the upcoming summer season, with potential for ongoing shifts beyond the seasonal period.

This recruitment pool functions as an expression of interest for casual Customer Service Officers.

Note: Registering for casual employment in this recruitment pool does not guarantee a position. The pool may not be actively monitored and serves as a place to register interest. Expressions of interest may be consulted when a casual position becomes available, and we may contact you for further information or an interview to determine suitability.

About You

You will have strong attention to detail, be able to work autonomously to complete tasks, and be an integral team member for problem solving and achieving successful outcomes.

- Provide a high level of customer service consistent with the City’s Customer Service Charter.
- Maintain a high level of accuracy and confidentiality in processing financial transactions.
- Complete relevant administration tasks with a high level of accuracy, efficiency and service.
- Maintain safe, hygienic, well-presented and readily accessible facilities.
- Respond to incidents and emergency situations within site procedures and training.
- Exercise duty of care and work in a safe and efficient manner, having regard for your own safety and that of other workers and the general public.
- Work effectively in a team environment and assist others to achieve service unit goals.
- Identify opportunities to improve business processes and operations.
- Under the direction of the Senior Customer Service Officer and the Team Leader Functions and Program Delivery, review and report on front desk customer service standards, providing recommendations for improving customer service and service efficiencies.

What we offer

You will love working here because we have great staff who are motivated and passionate about what they do. We get to make a difference in the community, which brings great job satisfaction. We offer a competitive salary of $41.54 (Adult rate) per hour plus super, and staff benefits including:

- Generous superannuation contributions up to 22%
- Free aquatic and gym membership
- Training and development opportunities
- Employee health and wellbeing program
- Free onsite parking
- Employee Assistance Program
- Diverse and inclusive work environment

conditions apply

Closing Date: 4pm, Tuesday 7 October 2025.

To view the Position Description and information about working for the City of Bayswater, please download the attachments below.

For any further queries please contact Declan Kitchen, Senior Customer Service Officer, on 9276 6400.

The City of Bayswater reserves the right to close this advertisement prior to the closing date. Candidate screening and interviews may take place before the advertised close date. Applications may be used to fill subsequent vacancies.

TO APPLY click the "APPLY NOW" button.

Applicants should include a current CV and a cover letter describing how you meet the requirements of the role. JEREMY EDWARDS, CHIEF EXECUTIVE OFFICER

The City of Bayswater is an Equal Opportunity Employer and we promote a workplace that values and fosters staff diversity. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, the LGBQTIA+ community, and young people.

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