Senior Enrolment Support Services Officer

- Contribute directly to the operation of successful election events

- Be part of a team that makes participation in democracy simple, fair, and accessible for all.

About the Role

The Senior Enrolment Support Services Officer contributes to and supports the planning, implementing and co‑ordination of a number of services relevant to election events including roll products operations. It is part of a team that provides a broad range of enrolment support, including the production of electoral rolls for election events, liaison with partner agencies, enrolment queries and continual improvement of services.

It is an Ongoing Full‑time position.

About the NSW Electoral Commission

The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.

- Running and regulating elections

- Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants

- Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018

What we offer

- Opportunity to work on large scale events and assist your local community

- Career development opportunities through study and face to face training

- Access to self‑paced expert‑led training via LinkedIn Learning

- Employee Assistance Program for wellbeing support

- Staff social events to connect with colleagues

- Work/Life balance (35 hour working week), flex leave, generous holidays and leave conditions

- Access to Fitness Passport for eligible staff

- Free annual flu vaccination

- Convenient CBD location, access to public transport

Key knowledge, experience and essential requirements

- Previous experience working in project or event‑based organisation.

- Effective computer skills and experience in using different business systems i.e. Microsoft Office Suite, Content Manager records management, other corporate systems and database applications.

- Demonstrated client focus and customer service experience in providing a first level response to public and client enquiries in a high‑volume environment.

- Proven ability to communicate effectively with all levels of internal and external stakeholders.

- Sound organisation and time management skills with high levels of accuracy and attention to detail.

- Experience in writing documents such as policies, processes and procedures impacting the operations of the function/business unit.

- Politically neutral with no affiliation to political parties or lobbyists/campaigners.

- Satisfactory criminal record check result.

How to apply

As part of your application, you will be asked to respond to the two targeted questions:

- Describe your experience providing administrative and project coordination support in a high‑volume or event‑based environment (maximum 300 words)

- Provide an example of how you have managed competing priorities while maintaining accuracy and meeting deadlines. (maximum 300 words)

You should include a covering letter summarising your skills, knowledge and work experience, along with an up‑to‑date resume which clearly detail your skills and experience as relevant to this role.

Applying for a role in the NSW Public Service

For more information on how to apply for a role in the NSW Public Service, please refer here.

The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature‑age people, and people from culturally diverse backgrounds to apply for this role.

Applications received and completed after closing time will not be considered for selection.

The selection process will include a range of assessment techniques to assist in determining your suitability for the role.

Your employment will be subject to National Criminal Records Check to determine your suitability for employment.

The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement.

Applications Close: Tuesday 16th December 2025 @ 11.59pm

Location

Sydney Region-Sydney City

Work Type

Full‑time

Number of Positions

1

Total Remuneration Package: Package includes base salary ($113,574 - $125,720), plus employer's contribution to superannuation and annual leave loading.

Contact Talent Team - Talent@elections.nsw.gov.au

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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