[Urgent Search] Contact Centre Manager

4 weeks ago

Council of the City of Sydney, Australia BINGO Industries Limited Full time

Press Tab to Move to Skip to Content Link

Date: 8 Oct 2025

Location: Sydney, NSW, AU

Company: Bingo

At BINGO Industries, we're more than just a recycling and resource management company — we're a movement. Operating across Queensland, New South Wales, and Victoria, we deliver intelligent, sustainable solutions across the full waste management supply chain.

This is a pivotal chapter in our growth journey. We're looking for passionate professionals who are ready to help shape the future of our industry — and together, we're working towards a waste-free Australia.

Are you a future leader ready to make a real impact?

Responsibilities

- Develop future leaders within their team and mentor others

- Supervise, monitor and evaluate staff performance including telephone handling and response times

- Meet with team members on a regular basis to increase awareness with the operations of the team

- Deliver customer service, achieving coordination of day-to-day operations with our dedicated team leaders

- Operate and develop the call centre and offering service delivery to meet the needs of customers

- Analyse call centre statistics (sales rates / customer service metrics etc) & ensure communication to the team for positive reinforcement is undertaken and actions to remedy adverse trends and opportunities are taken

- Develop short and long-term improvement plans for the call centre delivering innovation, direction, process improvement, human resource capability and organisation support

- Work with staff to clearly identify and define their responsibilities, developing key performance indicators/goals to ensure effective and efficient operation of the call centre

- Develop, manage and report on functional budgets including delegating budgetary responsibility and cost centre management to direct reports as appropriate

- Act as a lead change agent for customer operations ensuring all change initiatives are planned, structured and deliver overall business objectives

- Carry out all duties in line with Bingo’s policies, procedures and processes as amended

- Any other duty as reasonably directed

Qualifications

- Prior experience in a similar role

- An ability to think and act at a strategic level

- Strong computer skills with all aspects of the Microsoft suite

- Superior communication and interpersonal skills and experience with working with a diverse range of customers and clients

- Strong leadership skills with the ability to arrange tasks and delegate work

- Knowledge of performance evaluation and customer service metrics

We are committed at BINGO to building a workforce that reflects the communities and customers we serve. We are a proud RAP organisation, and we are committed to achieving an inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

Interested to know more? Apply now. We look forward to hearing from you

#J-18808-Ljbffr

  • ▷ Urgent Search: Automation Test Analyst

    4 weeks ago

    Council of the City of Sydney, Australia FinXL Full time

    Automation Test Analyst (Contact Centre) Join FinXL - Help Transform Enterprise IVR and Contact Centre Systems Australian Citizenship required, or ideally NV1 FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value...

  • Contact Centre Manager

    3 weeks ago

    Council of the City of Sydney, Australia Mable Full time

    About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique...

  • Senior Architect/Interior Designer

    1 week ago

    Council of the City of Sydney, Australia Kappa Executive Search Full time

    An award-winning Surry Hills design studio seeking an Architect with experience of working in interior design, to deliver workplace and commercial projects. The role will involve delivering projects from concept through to construction, working closely with the Director. Project types range from high-end workplace design, lobby refurbishments, podium...

  • (Urgent Search) Centre Manager | Greenwood Concord

    3 weeks ago

    Council of the City of Sydney, Australia G8 Education Limited Full time

    Our Opportunity As our Centre Manager you’ll be at the heart of our operations, driving excellence in every aspect of the centre. Your leadership will inspire your team, ensuring the highest standards of care, education, and engagement. We’re on the hunt for an energetic, go-getter Centre Manager at Greenwood Concord to lead our 102-place childcare...

  • Contact Centre Supervisor

    1 week ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Manage the daily operation of the FAS contact centre, ensuring that the contact centre meets daily service targets and functional responsibilities. - Ongoing positions - VPS5: $106,534 - 128,897 + superannuation The Department of Justice and Community Safety are seeking Contact Centre Supervisor to join the new Victims of Crime Financial Assistance Scheme,...

  • [Urgent Search] Cleaner Casual

    1 week ago

    Council of the City of Sydney, Australia City Holdings Full time

    THE OPPORTUNITY What we offer our team: - Work onsite with our partner Coles – Warehouse Distribution Centre - Uniform and PPE provided - Competitive hourly rate + 25% casual loading - Access to exclusive discounts across major Australian retailers via our Discounts Hub Your key responsibilities include: - Perform cleaning duties across the site as...

  • ▷ Urgent Search: Locum pharmacist

    1 week ago

    Council of the City of Sydney, Australia LocumCo Full time

    Overview URGENT Locum needed in a friendly community pharmacy in the eastern suburb of Lismore. This town is approximately 200km south of Brisbane and 130 km from the Gold Coast. Dates & Times - Wednesday 5th November up until Monday 24th November. - Monday – Friday 9am until 5:30pm - Saturday – 9am – 2pm Remuneration - Rate : Tue to Fri - $70/hr...

  • ▷ Urgent Search! Strategic Account Manager

    2 weeks ago

    Council of the City of Sydney, Australia Airwallex Full time

    About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...

  • Business Analyst

    3 weeks ago

    Council of the City of Sydney, Australia FinXL Full time

    Overview Business Analyst (IVR / Call Centre) Leading Telco client (consulting through FinXL) FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and...

  • Contact Centre Agent

    3 days ago

    North Sydney NSW, Australia McCorkell Group Full time $65,520 per year

    Urgent Hire: Contact Centre AgentsWe are looking for a couple of contact centre agents to join our team in North Sydney. This is an urgent hire and we need people who can start as soon as this week.You will be working on an event registration campaign, speaking with business professionals over the phone. If you perform well, there may be opportunities to...