Corporate Travel Consultant | After Hours | Melbourne

3 weeks ago


City of Melbourne, Australia AA Appointments Full time

This is a hybrid/work from home role resolving inbound customer enquiries, requiring booking amendments or emergency travel assistance mainly out of business hours.

THE ROLE

- Resolve inbound enquiries from existing corporate clients, via phone and email
- Quote and issue new airfare tickets, calculate & reissue air tickets for changes
- Provide an exceptional client experience by adhering to SLAs
- 24/7 rotating roster; Mon - Fri & Saturday/Sunday (alternate weekends)
- Main hours of operation are 4:00pm - 10:00am

WHAT YOU'LL NEED TO SUCCEED

- Extensive GDS knowledge; Sabre is essential
- Previous retail or corporate travel consulting experience
- Passionate and service-orientated approach
- Proven track record in a customer service role
- Excellent verbal and written communication skills
- Flexibility to work a rotating roster
- Exceptional attention to detail

WHAT'S ON OFFER

- Competitive salary package | Optional overtime on offer
- Hybrid/Remote work environment
- 24/7 rotating roster; Mon - Fri & Saturday/Sunday (alternate weekends)
- Career progression | job security
- Supportive management team
- Rewards and recognition galore
- Equipment to do your role supplied
- Lucrative incentives and travel benefits
- Significant discounts on personal travel

Email employment@aaappointments.com.au or call our offices: NSW/ACT: 02 9231 6377, VIC/SA/WA/TAS: 03 9670 2577, QLD/NT: 07 3229 9600

AA Appointments - Travel & Hospitality Recruitment Specialists are equal opportunity employers and welcome applications from diverse candidates.

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