Corporate Travel Team Leader

About Us

At Gray Dawes Group, we're one of the fastest-growing and most ambitious travel management and events companies in the world. With over £500m in global sales and a team spanning Australia, New Zealand, the UK, the USA, Canada, the Netherlands, and the Philippines, we're proud to be recognised as industry leaders - with plenty of awards to prove it.

At Gray Dawes Travel, we deliver travel that's high touch, high tech, and high content. More than the best fares, slickest tools, or smartest itineraries, our goal is to be a seamless extension of our clients' own teams - their out-of-house travel department. We take the time to understand their culture, brand, and objectives… and then we deliver (and then some).

This is an exciting time to join us as we expand across APAC and globally

About the Role

We're looking for somebody hungry for their next challenge with a fun and fab team So, whether you're an already well established and experienced Corporate Travel Team Leader/Supervisor or you're a consistently high performing Corporate Travel Consultant, looking to take the next step in your career, we want to hear from you

Reporting to the Operations Manager, you'll deliver outstanding service, creative solutions, and smooth travel experiences for our corporate clients. Day-to-day, you will:

• Manage enquiries & bookings in line with client policies
• Provide cost-effective, tailored travel options
• Confirm itineraries, issue tickets & process refunds on time
• Arrange ancillaries (hotels, transfers, rail, car hire)
• Keep traveller profiles & booking systems accurate
• Support online booking queries as a first-line responder
• Complete day to day management of your team, providing training, advice and support
• Work closely with Account Managers
• Promote and maintain high customer focus within your team
• Monitor and action personal and Team queues
• Drive engagement and monitor and raise team morale wherever required
• Identify and gain buy in from your team on their own individual as well as team service targets and performance objectives
• Support with appraisals, 1:1's chats and disciplinary processes (hopefully not required)
• Engage in immediate, short to mid, as well as long term mentoring of your team.
• Work within our business hours (Mon–Fri, 8am–6pm) for the first month in our plush new Melbourne CBD office each day (just to get you familiarised) then, on a hybrid basis giving you the best of both worlds: 3 days in-office with your Team and 2 days WFH.

Who We're Looking For

You're a highly organised self-starter with a commercial mindset and a customer-first approach. To thrive in this role, you'll bring:

• 5+ years' corporate travel consulting experience
• Strong knowledge of fares & ticketing (previous Sabre experience is ideal)
• Proven B2B customer service skills in the travel industry
• Excellent communication & attention to detail skills
• A collaborative, team-player attitude - we work, win and celebrate together
• Flexibility and willingness to attend (with notice) the occasional training, client, supplier & company events

What We Offer

At Gray Dawes, our people are at the heart of everything we do. We encourage you to be your best self, do the right thing, and work flexibly. Here's a taste of what you'll enjoy:

• Competitive salary
• Discounted in-house travel planning (yes, your holidays just got better)
• Hybrid working options
• Extra leave, including volunteering days
• A supportive, relaxed team environment

Next Steps

Think you tick most of the boxes? Great - we'd love you to hit Apply and let's chat, we can't wait to meet you Role not quite right for you? No worries - but if you know someone who'd nail the role, please send them our way. They might just end up owing you a coffee (or three)