[3 Days Left] Training Officer

Overview

Permanent - Full Time

Cannington

Training Officer (MIS24246)

Permanent Appointment

This is an exciting opportunity for a specialist training officer to join our Service Delivery Division. This role contributes to frontline customer centric service and information that is outward-facing, streamlined and responsive to meet the needs of customers within the Department of Local Government, Industry Regulation and Safety (LGIRS).

We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success in protecting workers’ health and safety, protecting and educating for consumer rights, or promoting a fair trade environment for WA and future generations.

The role

Our Customer Information Directorate provides frontline customer centric service and information. The role ensures the Department is customer focused and engages effectively with the community, business and stakeholders. It assists with delivering an excellent customer service experience through customised training, embedment and other customer service developmental resources for front line customer service officers and leaders.

A typical day may include supporting frontline leaders in providing training, identifying trends and opportunities for continuous improvement, or developing customised training and educational resources. Please refer to the Job Description Form (JDF) attached for further information regarding the position, including leadership capabilities and pre-employment checks which will be assessed as part of the selection process.

Shortlisted applicants will have their skills and experience assessed against the remaining role specific requirements and leadership behaviours in further stages of the recruitment process. The complete list of role specific requirements and leadership behaviours can be found in the attached Job Description Form.

Eligibility and terms

To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be considered suitable for similar fixed term vacancies that arise.

To be eligible for fixed term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed term employment at the time of application. If a qualification is required for this position, provide certification and/or academic transcripts to verify relevance. Qualifications obtained outside Australia must be assessed by the Overseas Qualifications Unit (this is a free service).

To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check (NCCHC) and obtain a clearance before you start. LGIRS will coordinate and pay for the NCCHC as part of pre-employment checks. More information about eligibility requirements can be found on the Job Description Form.

Qualifications and requirements

A detailed resume outlining key achievements, work history, education and professional development, and a covering letter of no more than two pages addressing the following role-specific requirements:

- Demonstrated experience of the delivery of frontline customer service.
- Demonstrated capability to deliver training and embedment for frontline officers.
- Certificate IV in Training and Assessment or an equivalent qualification or experience.

Shortlisted applicants will have remaining requirements and leadership behaviours assessed in later stages. The complete list of role-specific requirements and leadership behaviours can be found in the Job Description Form.

How to apply

In the attached Applicant Information Pack, you will find information on how to apply and incentives offered to LGIRS employees. For questions about employment conditions or the application process, or if you require technical support when submitting your application online, contact Matthew Ball, Senior Recruitment Officer at (08) 9222 0434 or email RecruitmentandEngagement@lgirs.wa.gov.au.

To submit your application, click the “Apply for Job” button at the bottom of the page, answer the questions, then attach your resume and covering letter.

Supporting diversity and inclusion

The department is committed to an inclusive and supportive workplace. We are an equal opportunity employer, with preferences may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities and youth, as supported by the Equal Opportunity Act 1984 (WA). We are recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia.

We use the National Relay Service (NRS) to assist people who are deaf or have a hearing or speech impairment. NRS can be reached via:

- TTY/voice calls – 133 677
- Speak & Listen – 1300 555 727
- SMS relay – 0423 677 767

If you have accessibility needs, please contact us at RecruitmentandEngagement@lgirs.wa.gov.au

Closing date

CLOSING DATE: 4.00 pm on Friday, 26 September 2025 (WST)

Please ensure you lodge your application online on time; late applications will not be accepted.

Attachments: Applicant Information Pack.pdf; Job Description Form.pdf

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