3 Days Left: Ontario Chemical Manager

Overview

Since 1892, OPW customers have relied on us to revolutionize fluid-handling operations. As a global leader in fluid-handling solutions, OPW develops a comprehensive array of innovative solutions for loading and unloading systems, valves, gauging devices, tank-monitoring systems, automated controls, regulators, fittings, and gas-handling systems. OPW also creates touch-free and soft-touch vehicle wash systems and related products. OPW employs more than 2,000 people with manufacturing operations in North America, Europe and China, and sales offices worldwide. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Note: The Ontario Chemical Service Manager role is accountable for ensuring every car wash operator in Ontario recognizes Transchem as the industry leader in chemical service. This role reports to the Director of Sales – Canada and combines leadership of the Chemical Technician team with supporting Ontario car wash operators. The role is field-based to ensure best-in-class service while developing a well-trained, organized team that builds strong customer relationships and drives growth through expertise in chemical installation and troubleshooting.

Location & Schedule

Location: Cambridge, ON, Canada, N1R 7E5

Hybrid

Key Accountabilities

Manage Chemical Technicians with Day-to-Day Operations (50% of workload):

- Implement and manage an effective schedule for the Chemical Team to meet or exceed service targets

- Analyze and modify chemical services to provide efficient, value-added offerings

- Become the subject matter expert on Transchem chemistry and services

- Conduct ongoing in-person training with the team to develop competency and career growth

- Ensure correct products/services are provided based on customer needs

- Performance management, including coaching, training, and onboarding of employees

Customer Support (40% of workload):

- Support the sales function by acting as the conduit between field service and sales

- Collaborate with the Ontario Sales Team to set up and transition new customers from testing to account management and retention

- Understand key customer needs to ensure optimal products and services are provided

- Foster relationships with customer stakeholders by understanding their objectives, needs and challenges

- Identify opportunities to grow revenue with existing customers, develop new customers or expand product usage

- Serve as a link between key customers and Transchem in collaboration with the Equipment Division

- Collaborate with the Operations Support Manager as required

Technical Assistance & Support to All Transchem Departments (10% of workload):

- Work with R&D to test and implement new chemicals in the field

- Act as liaison between Corporate Accounts/Multi-Site Operators and the Chemical team as needed

- Recommend new business strategies to improve procedures and performance

Safety Excellence

- Manage the Health & Safety Program for the team

- Enforce the use of proper PPE and safety devices

- Participate in hazard analysis and recommend safety improvements

- Model safe work practices and strive for zero incidents

- Understand, communicate and enforce WHMIS and other applicable regulations

Education and Experience Required

- High school diploma or equivalent; preference for business management diploma or related leadership certifications

- Previous field experience providing customers with technical information

Technical Skills and Competencies

- Ability to mentor, coach, and guide a team

- Knowledge of car wash chemistry and industry or related chemical experience

- Excellent mechanical and technical aptitude with a range of tools and instruments

- Strong interpersonal, verbal and written communication skills

- Strong organizational skills and ability to manage changing priorities

- Proficient in MS Office and Teams; ability to learn new software

- Analytical and problem-solving abilities with adaptive learning

- Valid driver’s license with a safe driving record

- Ability to travel up to 50% and work remotely when not traveling

- Located within 2 hours of an international airport

- Ability to lift up to 50 pounds; work in a hot, damp, and noisy environment

- Demonstrated ability to multitask in a fast-paced setting

Physical Demands and Working Conditions

The position may require work in remote locations, travel to customer sites, and varying environments. Conditions may be noisy, cold, damp, or hot. There may be exposure to chemical scents. Physical demands include driving, sitting, standing, and lifting. Willingness to troubleshoot chemicals, equipment, and tools is required.

Pay and Benefits

We consider several job-related, non-discriminatory factors when determining the pay rate, including responsibilities, experience, education/training, location, and key skills. Pay is part of the Total Rewards package.

Benefits: Registered retirement savings plan with employer contributions; health and dental benefits with a health savings account; company-paid short-term and long-term disability; paid time off including 11 paid holidays per year, paid vacation starting at 120 hours annually (prorated in year one), 5 paid sick days annually or per applicable laws, and an employee assistance program with paid counseling and legal services.

EEO Statement

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Accommodations

Attention Applicants: If you require a reasonable accommodation to complete any part of the application process, please contact opwaccommodations@acmecryo.com. If you need an alternative method to apply, we will provide one. Please specify Job Requisition Number / Job Title and Location in your request.

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