Compliance and Claims Specialist

Overview

Job Description

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The Technical Specialist within the Qantas NSW Self Insurance Workers Compensation team you will provide specialist compliance claims support to the team. You will be assisting the NSW Workers Compensation Manager in proactively monitoring compliance, monitoring and enhancing compliant claims management processes, problem solving with the aim of delivering best practice claims management in accordance with the relevant legislations, regulations and compliance guidelines.

In this role you will oversee and coordinate the daily compliance activities of the NSW Claims Team ensuring that all compliance measures are met by exercising your expertise and providing guidance to the claims team. You will engage with the Regulator, peak bodies and other representatives in the industry. You will be responsible for the provision of monthly workers compensation data to the State Insurance Regulatory Authority. You will be responsible for the management of quality assurance programs to ensure high levels of compliance and best practice claims management. You will be responsible for developing systems and procedures in line with changes in regulations and legislation, developing and delivering training and implementing change management and driving uptake and engagement by team members and key stakeholders.

Responsibilities

- Oversee the operations and compliance activity in NSW Self Insurance Workers Compensation on a day-to-day basis
- Work within a high performing and friendly team environment
- 9 months fixed term position based at Mascot Campus
- Coordinate daily compliance activities of the NSW Claims Team and provide guidance to the team
- Engage with the Regulator, peak bodies and other industry representatives
- Provide monthly workers compensation data to the State Insurance Regulatory Authority
- Manage quality assurance programs to ensure high levels of compliance and best practice claims management
- Develop systems and procedures in line with regulatory changes
- Develop and deliver training and drive change management and engagement

Qualifications

- Minimum 3 years of workers’ compensation experience in relevant State and/or Territory
- Extensive working knowledge in workers compensation claims management, compliance and self-insurance audit requirements
- Proven ability to interpret and apply Workers’ Compensation legislation
- Proven ability to build constructive and effective working relationships through influence and collaboration
- Experience in data management, reporting, trend identification and change management
- Exceptional time management and organisational skills and the ability to prioritise tasks
- Excellent communication (verbal and written) and interpersonal skills
- Team player attitude
- Intermediate proficiency with Microsoft Office, specifically Word and Excel
- Experience managing claims under a self-insurance portfolio (highly regarded)

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Sunday 28th September 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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