
Senior Field Services Officer
4 weeks ago
Senior Field Services Officer – Location: Blackburn North, VIC
Start Date: ASAP
• Contract: Until 1 December 2025
• Salary: $400 per day
About the Role
We are seeking a skilled and customer-focused Senior Field Services Officer to provide on-site technical support and maintenance across a range of end-user devices and systems. Based at Blackburn North, this role is critical in ensuring technology and assets remain reliable, secure, and fully operational — enabling frontline teams to deliver essential services to the community.
Key Responsibilities
- Install, configure, and support end-user devices including laptops, PCs, applications, hardware, and telecommunications.
- Support Microsoft technologies such as Windows Operating Systems, Active Directory, Endpoint Configuration Manager (SCCM), Azure, and M365.
- Manage imaging, deployment, and device refresh activities.
- Monitor and action the Field Services Incident Queue, ensuring compliance with SLAs and ITIL processes.
- Troubleshoot and resolve escalated technical issues.
- Collaborate with digital workplace teams to align system policies with user needs.
- Contribute to training, documentation, and knowledge base development.
- Provide support during major incidents and operational events.
- Promote a safe, respectful, and compliant workplace culture.
Qualifications
The ideal candidate:
- A quick thinker who can adapt under pressure.
- A strong problem solver with analytical and troubleshooting skills.
- Personable and confident in engaging with stakeholders at all levels.
- Experienced across hardware, software, and network support.
- Collaborative, team-focused, and adaptable to both technical and asset support functions.
Mandatory Requirements
- Degree or relevant ICT industry certification, or equivalent experience.
- Proven experience supporting end-user devices, applications, and telecommunications.
- Strong knowledge of Microsoft technologies (Windows, Active Directory, SCCM/Endpoint Configuration Manager, Azure).
- Current Victorian Driver Licence.
- Flexibility to work outside normal business hours when required.
- Knowledge of structured cabling (Desirable)
- ITIL Foundation certification (Desirable)
Why Join Us?
This is your chance to play a vital role in supporting the technology that keeps critical services running. You'll enjoy:
- The opportunity to contribute to essential, community-focused work.
- A collaborative, values-driven workplace culture.
- Exposure to innovative technology and digital transformation projects.
- Flexible working arrangements to support work–life balance.
- A safe and supportive environment focused on wellbeing.
Diversity, Equity & Inclusion
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.
Casual Loading — Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.
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