Senior Field Service Technician

3 weeks ago

Melbourne, Victoria, Australia Visy Full time
Overview

Senior Field Service Technician - Visy Automation. Location: VIC (Field-based, travel required). Join Visy to shape the future with innovation, sustainable solutions, and real impact.

The Opportunity: Our Visy Automation team is looking for a hands-on and experienced Field Service Technician to provide on-site technical support for packaging automation equipment. Reporting to the National Service Manager, you'll work across multiple customer sites to ensure machinery performance, uptime, and customer satisfaction.

This is a senior-level, technically diverse role requiring a current A Grade Electrical Licence, strong PLC experience, and proven field service capability. A degree in Mechatronics or similar is highly regarded. You'll be involved in installations, preventative maintenance, and fault diagnosis on robotics, PLCs, conveyors, servo motors and drive systems.

You'll be focused on delivering outstanding customer service, building trusted on-site relationships, and mentoring junior technicians to enhance team capability and performance.

Key Responsibilities
  • Perform advanced electrical and mechanical service, installation, and repair work on Visy Automation and third-party equipment
  • Troubleshoot and modify PLCs, touchscreen interfaces, robotics, and servo systems
  • Solve mechanical issues and interpret AutoCAD circuit and mechanical diagrams
  • Recommend and implement system improvements; deliver operator training
  • Complete detailed service reports with accurate diagnostics and part recommendations
  • Collaborate with engineers, suppliers, and customers to achieve successful outcomes
  • Lead safety compliance across all work environments, including customer sites
  • Mentor and guide junior team members, supporting skills development and knowledge sharing
  • Represent Visy with professionalism, maintaining high standards of customer service at all times
What You Will Bring to the Team
  • Current Victorian A Grade Electrical Licence
  • 5+ years of senior field service or maintenance experience in manufacturing, packaging, automation, or similar industries
  • Strong mechanical aptitude or mechanical trade/technical background
  • Hands-on PLC experience (Allen Bradley, Siemens, Omron), with robotics, servo drives, pneumatics or hydraulics
  • Strong communication and leadership skills, with a passion for mentoring others
  • A genuine commitment to customer satisfaction and service delivery
  • Flexibility to travel interstate (and occasionally internationally)
Certifications & Licences
  • Mandatory: A Grade Electrical Licence (Victoria)
  • Desirable: ABB or other robotics experience; post-trade qualifications in mechanical, pneumatics or engineering
What You'll Love When You Join Us
  • Variety: Work across a wide range of automation systems and industries
  • Innovation: Join a high-performing team at the forefront of packaging automation
  • Growth: Be supported with ongoing training and development within Visy Automation

Ready to take your technical career on the road? Apply now. You will be required to meet Visy's employment criteria, including a criminal history check and pre-employment medical (including drug & alcohol testing). Visy is an equal opportunity employer committed to diversity and inclusion.


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