Field Service Engineer

2 weeks ago

Melbourne, Victoria, Australia Grifols Full time

Join to apply for the Field Service Engineer role at Grifols

We are looking for a Field Service Engineer to join our Customer Technical Support team in Melbourne, providing high-quality service and support to Grifols customers across the Victoria region.

Overview

Grifols is a global healthcare company that develops, produces and markets innovative medicines, solutions and services in more than 110 countries. We are committed to equal employment opportunities that foster an inclusive environment.

Responsibilities
  • Install, troubleshoot, upgrade, and maintain Grifols diagnostic instruments and components.
  • Provide customer service via on-site visits, telephone, and digital communication.
  • Conduct preventive maintenance and ensure compliance with safety and regulatory standards.
  • Escalate quality issues and maintain accurate inventory levels for repairs and replacements.
  • Participate in after-hours support roster and respond to customer inquiries promptly.
  • Collaborate with Application Specialists and other internal teams to resolve technical issues.
  • Identify and recommend improvements to products and processes.
  • Maintain documentation and service records in CRM systems within defined timelines.
Qualifications / What You Are
  • You hold a certificate in Electronics, Science, or a related field.
  • You have 3 to 10 years of experience in a service or technical support environment; experience in the IVD or blood screening sector is highly valued.
  • You communicate effectively in English, both written and spoken.
  • You are self-motivated, detail-oriented, and able to work independently.
  • You are proficient in Microsoft Office and electronic testing equipment.
  • You are willing to travel, including short-notice trips within Australia.
What We Offer
  • Contract of Employment: Permanent position.
  • Location: Melbourne, Australia.
  • Work Hours: 8:30am – 5:00pm (Monday to Friday), with flexibility for after-hours support.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Pharmaceutical Manufacturing and Medical Equipment Manufacturing

We value our employees and support professional growth in a positive working environment.


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