Senior Field Serices Officer

4 weeks ago

Melbourne, Victoria, Australia Randstad Education Australia Full time

Senior Field Services Officer ASAP Start Based in the Eastern Suburbs Senior Field Services Officer is currently required for a 3 months contract with option to extend to to provide field-based second-level technical support for End User Devices and Telecommunications, (including data, voice, video, laptops PC's, Hardware, Applications, Microsoft Operating Systems, Active Directory and Endpoint Key Responsibilities:

  • Monitor and action the Field Services Incident Queue, ensuring Service Level Agreements are met.
  • Provide subject matter expertise in Digital & Technology Services, including Telecommunications and End User Devices.- including (data, voice, video, laptops, PC's, Hardware, Applications, Microsoft Operating Systems, Active Directory, Endpoint Configuration Manager, Azure, imaging and deployment)
  • Resolve escalations for customer queries and issues.
  • Provide field support for major incidents and operational events.
To be successful in this role you will have the below requirements:
  • Installation & Support of End User Devices: Demonstrated proficiency in data, voice, video, laptops, PCs, hardware, applications, Microsoft Operating Systems, Active Directory, Endpoint Configuration Manager, Azure, imaging, and deployment.
  • Conceptual, Analytical, and Problem-Solving Skills: Ability to identify issues and determine appropriate courses of action.
  • Strong Customer Service Orientation: Responsible for understanding client needs and ensuring they are met, including the ability to translate, challenge, and manage customer requests.
  • Team Skills: Actively participate as a member of a team to achieve both individual and team goals.
car Drivers license is a requirement Apply today by using the link or email

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Field Support Engineer, IT Support Engineer , Desktop Support

qualifications

  • ITIL

education

Bachelor Degree

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