Senior Field Services Officer

3 weeks ago

Melbourne, Victoria, Australia Hudson AU Full time
Overview

Senior Field Services Officer – Location: Blackburn North, VIC

Start Date: ASAP
• Contract: Until 1 December 2025
• Salary: $400 per day

About the Role

We are seeking a skilled and customer-focused Senior Field Services Officer to provide on-site technical support and maintenance across a range of end-user devices and systems. Based at Blackburn North, this role is critical in ensuring technology and assets remain reliable, secure, and fully operational — enabling frontline teams to deliver essential services to the community.

Key Responsibilities
  • Install, configure, and support end-user devices including laptops, PCs, applications, hardware, and telecommunications.
  • Support Microsoft technologies such as Windows Operating Systems, Active Directory, Endpoint Configuration Manager (SCCM), Azure, and M365.
  • Manage imaging, deployment, and device refresh activities.
  • Monitor and action the Field Services Incident Queue, ensuring compliance with SLAs and ITIL processes.
  • Troubleshoot and resolve escalated technical issues.
  • Collaborate with digital workplace teams to align system policies with user needs.
  • Contribute to training, documentation, and knowledge base development.
  • Provide support during major incidents and operational events.
  • Promote a safe, respectful, and compliant workplace culture.
Qualifications

The ideal candidate:

  • A quick thinker who can adapt under pressure.
  • A strong problem solver with analytical and troubleshooting skills.
  • Personable and confident in engaging with stakeholders at all levels.
  • Experienced across hardware, software, and network support.
  • Collaborative, team-focused, and adaptable to both technical and asset support functions.
Mandatory Requirements
  • Degree or relevant ICT industry certification, or equivalent experience.
  • Proven experience supporting end-user devices, applications, and telecommunications.
  • Strong knowledge of Microsoft technologies (Windows, Active Directory, SCCM/Endpoint Configuration Manager, Azure).
  • Current Victorian Driver Licence.
  • Flexibility to work outside normal business hours when required.
  • Knowledge of structured cabling (Desirable)
  • ITIL Foundation certification (Desirable)
Why Join Us?

This is your chance to play a vital role in supporting the technology that keeps critical services running. You'll enjoy:

  • The opportunity to contribute to essential, community-focused work.
  • A collaborative, values-driven workplace culture.
  • Exposure to innovative technology and digital transformation projects.
  • Flexible working arrangements to support work–life balance.
  • A safe and supportive environment focused on wellbeing.
Diversity, Equity & Inclusion

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading — Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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