Assessment and Referral Officer

3 weeks ago

City Of Gosnells, Australia Centrecare Full time

Overview

Centrecare is a not-for-profit organisation with over 300 employees, delivering counselling, support, accommodation, mediation and training services across multiple locations in WA. The role is based in a call room environment, conducting assessments and providing information and referrals to accommodation and service providers, with some face-to-face appointments for clients experiencing complex issues.

Responsibilities

- Conduct assessments and provide information and referrals to accommodation and service providers for people experiencing or at risk of homelessness.
- Conduct face-to-face appointments with clients who may have domestic violence, substance use, mental health and suicidal ideation concerns.
- Build rapport quickly with clients in a high-volume service environment via telephone and in-person interactions.
- Work closely in a small team to support clients.
- Daily entry of client notes into client management software.
- Rostered shifts: 150 hours per four-week period with shifts including 8:30am–4:30pm, 9:00am–5:00pm, and 11:15am–7:15pm, with one Saturday shift per month.

About You (Qualifications & Experience)

- Recognised tertiary qualification (minimum Bachelor) in Social Work, Psychology, Mental Health, Substance Abuse, Behavioural Science and Aboriginal Studies, Community Development, or related disciplines. Diploma is not accepted.
- 1–2 years' experience in the social services sector (Level 4) or 3–5 years' experience (Level 5).
- Demonstrated high-quality assessment and interview skills.
- Strong interpersonal and communication skills with high emotional intelligence and resilience.
- Experience engaging with young people, individuals, couples and families facing multiple, complex issues.
- Comprehensive training and professional development opportunities.
- Commitment to inclusive, respectful, and child-safe practice.

Benefits & Work Environment

- Rostered hours with 150 hours per four-week period; flexible shifts and one Saturday per month.
- Five extra days of paid leave (5 weeks in total) and additional not-for-profit benefits.
- 5 days of additional paid leave pro rata, 12 weeks paid maternity leave, annual leave loading 17.5%.
- Discounted health cover (Bupa and Medibank) and study leave (five hours per week after two years).
- Insurance cover for travel to and from work; clinical and management supervision; Employee Assistance Program.

How to Apply

To be considered, ensure the selection criteria are addressed. View the selection criteria by clicking Apply, which directs you to the online portal for vacancy details and application submission.

Position Closes: 19 September 2025

Shortlisting will commence on receipt of applications. Centrecare reserves the right to close the position early if needed. For queries, contact Human Resources at (08) 9288 2244.

EEO & Community Values

- Children feel Valued, Heard, and Safe: Centrecare is committed to child-safe practices and safeguarding the rights and wellbeing of all children served.
- We are Inclusive: We promote a diverse and inclusive workplace and encourage applications from First Nations people, culturally diverse backgrounds, LGBTQ+ individuals, and people with a disability. Please advise us of any access requirements at the time of application.
- We support the Uluru Statement from the Heart: We are committed to supporting First Nations peoples towards a more inclusive Australia and Closing the Gap.

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