Client Support Officer

6 days ago

City of Melbourne, Australia State Government of Victoria, Australia Full time

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community‑based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face‑to‑face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Orange Door workforce to address client needs at first contact and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

ACCOUNTABILITIES INCLUDE

- Support the Hub Manager and broader Hub workforce in delivering client‑focused objectives as aligned with strategic policy directions for The Orange Door.

- Competently and sensitively prioritise tasks to provide optimal service delivery to clients.

- Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioural presentation and indicators of risk and aggression.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre‑employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

Applications close Sunday 9 November 2025 at 11.59pm

#J-18808-Ljbffr

  • Client Support Officer

    3 days ago

    Melbourne, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** **Client Support Officer** The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and...

  • Client Support Officer

    1 week ago

    Melbourne, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door. Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections...

  • Client Support Officer

    3 days ago

    Melbourne, Australia Family Safety Victoria Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time Organisation: Family Safety Victoria **Salary**: $76,817 - $93,275 Occupation: Community Services Reference: VG/DFFH/FSV/615535 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued...

  • Urgent: Client Services Officer

    2 weeks ago

    City of Melbourne, Australia Michael Page Australia Full time

    Overview Are you Passionate about Crypto? Are you interested in launching your career in the world of brokerage? About Our Client This role is with a professional organisation in the financial services sector. As a small-sized company, they pride themselves on delivering tailored solutions and maintaining strong relationships with their clients. Their...

  • Client Support Officer

    1 week ago

    Melbourne, Australia Computershare Full time

    **Location**:Abbotsford, Yarra Falls This is a hybrid position primarily based in Abbotsford, Yarra Falls. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible...

  • Client Support Officer

    1 week ago

    Melbourne, Australia Computershare Full time

    **We give you a world of potential** Are you a professional and enjoy speaking to clients, able to organise while also keeping up with your daily administrative task? If so, Computershare has a great opportunity for you to join us as a Client Support Officer. You will work closely with the Relationship Manager group nationally, by providing the highest...

  • Client Services Officer

    2 weeks ago

    City of Melbourne, Australia Advanced Personnel Management Full time

    About the role Lifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a full-time role working to support our Allied Health team in Canning Vale. In this role you will provide responsive and efficient clerical services to our team members, stakeholders and...

  • Client Support Officer

    5 days ago

    Melbourne, Australia Precision Jobs Full time

    By joining this Australian leader in national express freight services, you will be a key member of the customer service team, providing effective and efficient support to its internal and external clients to ensure excellent service standards are met. Most likely a recent graduate in business in business, you will report to the Customer Service Supervisor...

  • Client Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia Compass Education Full time $60,000 - $80,000 per year

    Come shape the future of education with us.We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for...

  • Client Support Officer

    5 days ago

    Melbourne CBD, Victoria , Australia MVA Bennett Pty Full time $50,000 - $70,000 per year

    Summary:The Client Support Officer will provide essential administrative support to our teams of professional accountants and auditors. This position is designed to enhance operational efficiency through effective diary management, communication, and task coordination, allowing the team to concentrate on high-value activities. Based in Melbourne CBD, this...