Client Support Officer

**We give you a world of potential**

Are you a professional and enjoy speaking to clients, able to organise while also keeping up with your daily administrative task?

If so, Computershare has a great opportunity for you to join us as a Client Support Officer. You will work closely with the Relationship Manager group nationally, by providing the highest level of customer service and administrative support. You will be part of a team that is responsible for supporting the Computershare Investor Services business.

This position will give you the opportunity to interact with clients and build relationships externally and internally. Working closely with the Client Support team and Relationship Managers, your role will require an ability to build trust and rapport through your proactive attitude and confidence as you take an energetic approach to your day-to-day activities.

**A role you will love**

Working with a supportive manager and an experienced team, your role is pivotal to our ability to retain our clients and ensure they are satisfied with Computershare. This role will be a great way to build your knowledge about the business.

It’s okay if you don’t know everything about the role the Client Support Officer position plays at Computershare. As long as you have the acumen for this position, Computershare will engage you in an on-the-job approach to training, as well as eLearning and shadowing to start your journey. This journey continues with working hours between 8:00am-6:00pm and is currently working remotely with the intention of going back into an office environment on a part time basis.

**Some of your key responsibilities will include**:

- Manage administrative/housekeeping tasks on internal systems
- Proactively respond and provide solutions to requests from clients, as well as internal and external stakeholders
- Participate in business projects by communicating with relevant business units
- Monitor compliance with service level targets
- Co-ordination of ad-hoc shareholder communications in conjunction with the client
- Organise and attend client meetings with Relationship Managers as necessary
- Complete end of month reporting and other reports as needed.

**What will you bring to the role?**

As you’ve probably gathered by now, we are looking for somebody with a real passion for details that would also enjoy building relationships with the client as well as other departments.

**Other key skills required for the role include**:

- Excellent organisation skills
- A good working knowledge of Outlook, Word and Excel
- Detail oriented
- Ability to prioritize and multitask
- Strong administrative experience
- Ability to problem solve
- Professional written and verbal communication
- Keen sense of urgency and time management skills
- Financial Background (preferred).

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.** Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing.** Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future.** We will support you along your retirement savings journey.

**Paid time away from work.** Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristi