▷ Urgent Search: Hospital Security Officer/ Patient Watch

Overview

Date: 25 Sept 2025

Location: Melbourne, VIC, AU

Custom Field 1: Wilson Security Pty Ltd

About Wilson

As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

About the Role

- Location: Epping, Bundoora, Broadmeadows and Craigieburn
- Employment Type: Casual
- Casual 8-12 hr shift
- 24/7 availability required
- Covid 19 - Vaccinations: 3 doses are required
- Previous experience in the security industry is essential.

Wilson Security is expanding in Melbourne. VIC, securing additional contracts that strengthen our presence in the Whole of state. This growth has created new roles within our team, focused on enhancing response and support capabilities for our existing teams and clients.

These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions.

We are seeking dedicated and experienced Security Officers to join our team in a hospital environment located in Melbourne

Duties & Responsibilities

Patient Watch Duties (Primary Role):

- Direct Patient Observation: Maintain continuous, direct observation of assigned patients to ensure their safety and prevent self-harm, falls, elopement, or harm to others.
- De-escalation: Employ verbal de-escalation techniques to calm and reassure distressed or agitated patients.
- Communication: Report any changes in patient behavior, mood, or status to the nursing staff immediately. Maintain a detailed log of all observations and interventions.
- Patient Support: Provide a supportive and reassuring presence.
- Confidentiality: Adhere strictly to patient confidentiality.
- Compliance: Follow all hospital policies and procedures related to patient safety and observation protocols.

Casual Security Officer Duties (Secondary Role):

- Patrols: Conduct regular patrols of hospital buildings, grounds, and parking lots to deter criminal activity, identify security risks, and ensure the safety of the environment.
- Access Control: Monitor and control access to restricted areas, verifying identification and issuing visitor passes as required.
- Incident Response: Respond to security alarms, disturbances, and emergency situations (e.g., code alerts, medical emergencies) and provide support to staff and first responders.
- Reporting: Document all security incidents, accidents, and suspicious activities in detailed reports.
- Customer Service: Provide professional and courteous assistance to patients, visitors, and staff, offering directions and answering questions.
- De-escalation: Utilize conflict resolution and de-escalation skills to manage difficult situations with agitated or aggressive individuals.
- Enforcement: Enforce hospital policies and procedures, including no-smoking policies, visitor hours, and parking regulations.
- Collaboration: Work closely with other security team members, hospital staff, and law enforcement agencies as needed.

Who We Are Looking For

- Australian Citizenship or full working rights.
- Valid Victorian Security License (minimum 1 year of experience)
- COVID-19 vaccinations (three doses, including booster).
- Willingness to undergo a blood test for compliance purposes.
- Proficiency in MS Office and associated programs.
- Professional presentation and strong verbal and written communication skills.
- Flexibility to work 24/7, rotating 8-12hours shifts.

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

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