South Metro Healthcare Security Officers

Vault Security has been awarded South Metropolitan Health Services Contract

This is a Recruitment Pool for consistent Casual and On-Call appointment(s) in Fremantle, Armadale, Rockingham & Mandurah with the possibility of extension(s) and/or permanency. Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 02/05/2026.

If successful in your application for this role you will be required to work primarily in Fremantle, Armadale, Rockingham & Mandurah areas.

About Vault:

Vault Protective Security Services is an esteemed security provider based in Western Australia, specializing in delivering exceptional healthcare security services. With a solid presence in Perth since 2011, we have become a trusted partner for leading venues, government healthcare services, and other high-profile clients.

We strongly encourage military veterans with a security licence to apply for positions. We value the unique skills, dedication, and experience that veterans bring. We appreciate the exceptional contributions of veterans and invite you to join our team and excel in your post-military careers.

Join our Healthcare Security Talent Pool

We are currently seeking experienced and skilled individuals to join our talent pool for on-call and consistent Security Officer roles providing security specials and patrolling services for healthcare facilities across in Fremantle, Armadale, Rockingham & Mandurah. As part of our team, you will have the opportunity to make a real difference by safeguarding patients, staff, and visitors.

Role Overview:Successful applicants will be considered for various roles that may range from ad-hoc assignments to consistent response positions. Security Officers play a crucial role in maintaining a safe and secure environment within a range of healthcare facilities in Fremantle, Armadale, Rockingham & Mandurah. Your duties as a Healthcare Security Officer include:

• Maintain continuous observation of assigned patients, always remaining alert and focused.
• Perform patient sit duties within the healthcare facility whilst remaining at proximity to the patient.
• Attend to all clinical requirements, including, but not limited to medication being given out to patients, Doctor reviews and medical examination in the observation room.
• Respond to all incidents, such as Code Blacks, patient escorts to seclusion and any form of control and restraints.
• Collaborate with healthcare staff to ensure a secure environment for all.
• Surveillance of patients admitted to hospital for a range of mental health concerns.
• First responder to incidents and emergencies.
• Apply control and restraint techniques as needed.
• Document and report observations and incidents in accordance with company and healthcare policies.
• Maintain physical fitness for a 12-hour shift, day or night, including the ability to lift 40kg+ and engage in push/pull activities.
• Handle incidents involving patients with sensitive mental health issues, ranging from substance abuse, aggression/violence, or self-harm.

Selection Criteria:

1. Certificate II in Security Operations and at least two years' experience in security or related field and demonstrate experience in the conduct of security operations.
2. Demonstrated, (excellent) verbal and non-verbal communication skills, including active listening, conflict resolution, empathy, and de-escalation techniques in stressful situations.
3. Effective written communication skills including the ability to produce well-structured and comprehensive reports.
4. Demonstrated ability to work with a minimum of supervision, within a team environment.
5. Demonstrated experience in dealing with people from a culturally diverse background, mental health issues, and people with disabilities.
6. Willing and able to work in Fremantle, Armadale, Rockingham & Mandurahm areas.

Skills and qualifications required:

• Valid WA Security Officer licence
• Valid First Aid qualification
• Right to work in Australia
• Working With Children's card (or willingness to obtain)
• Infection Control Training (or willingness to obtain)
• Vaccination history or serology evidence of immunity (including HepB, HepC and tetanus shots).
• Proficient in self-defence techniques
• Demonstrated minimum fitness level
• 2 years' experience in a response level position in crowd control or another relevant role.
• Understanding of healthcare regulations and patient confidentiality.
• Exhibit excellent communication skills crucial for interactions with patients, including proficiency in de-escalation techniques.
• The competency to apply safe and appropriate physical intervention techniques when needed.
• Proven experience with handling conflict confidently and professionally, including responding to difficult or aggressive behaviour.
• A composed nature who can work in a fast-paced, high-pressure, and at times confronting environment.

Any of the following are highly regarded (not essential):

• Defence Force experience.
• Mental health awareness training.
• Strong Healthcare Security or Crowd Control experience.
• Medical, Aged care or youth worker background.

Skills and qualifications you will gain:

• Aggression Prevention and Intervention (API) Training
• Control and Restraint Training
• Hospital Induction

Benefits of joining Vault Protective Security Services:

• Weekly pay cycle.
• Flexible scheduling for ad-hoc assignments
• Opportunities for career advancement and professional development
• Fulfilling work in a mission-driven environment
• Contributing to the well-being of patients and healthcare professionals

This recruitment drive is to create a pool of candidates for similar opportunities that may become available over the next 18 months.

Application Process: Applicants should submit a Cover Letter and a detailed Resume which accurately summarises your suitability and related experience. All candidates must complete a job application form with their relevant documents. Suitable candidates will be contacted by our recruitment team to discuss their experience, skills, and fitness to work 12-hour day or night shifts. If suitable you will be required to complete an aptitude test assessing your written communication and mathematical ability.

Please note, this role requires candidates to work in Fremantle, Armadale, Rockingham & Mandurah areas. If you are unable to work in these areas, you will not be considered for this role.

References: If selected, you will be required to provide at least 2 work-related references if you are successful after the interview process. It is preferable for your references to be a current or recent supervisor/manager.

Take this opportunity to make a meaningful impact and contribute to the safety and well-being of patients and staff. Join us in our mission to ensure a secure environment for healthcare excellence