Corporate and Customer Service Manager

About the role

Central Darling Shire Council is seeking a highly motivated and experienced Corporate and Customer Service Manager to join our team. This permanent full-time position will be a key member of the senior management team, responsible for leading and managing our corporate and customer service functions.

What you'll be doing

- Manage and oversee the delivery of high-quality customer service to both internal and external customers
- Manage and oversee the records management, ICT, Post Office and administration functions
- Ensure efficient and effective business operations, including policy development, process improvement, and risk management
- Provide strategic and operational advice and support to the General Manager and the Management Executive team
- Foster a strong customer-centric culture and continuous improvement mindset across the organisation
- Represent the Council and liaise with key stakeholders, including government agencies and the local community

What we're looking for

- Experience in a management role within a local government or public sector organisation
- Proven track record in leading and developing high-performing teams
- Excellent customer service and stakeholder management skills
- Strong commercial acumen and financial management capabilities
- Exceptional written and verbal communication skills
- Experience with ICT platforms and management systems
- Tertiary qualifications in a relevant discipline, such as business, public administration or a related field
- A satisfactory National Police Clearance and NSW Working with Children Check is essential.

What we offer

- Competitive remuneration package, including superannuation and professional development opportunities
- Opportunity to make a meaningful contribution to our local community
- Supportive and collaborative work environment
- Flexible work arrangements to support work-life balance

About us

Central Darling Shire Council is a local government authority that serves the diverse communities of Wilcannia and the surrounding regions. We are committed to delivering high-quality services, sustainable development, and a vibrant, inclusive community. As an equal opportunity employer, we value diversity and encourage applications from candidates with a range of backgrounds and experiences.

If you are looking for an exciting and rewarding career opportunity, we encourage you to apply for the Corporate and Customer Service Manager role at Central Darling Shire Council today.

Next steps

For a confidential discussion or further information on the position, please contact Evelyn Pollard, Human Resource Officer on 0459 632 220.

How to apply

All applications are to be forwarded to hr@centraldarling.nsw.gov.au by no later than 4pm on Friday 17 October 2025.

#J-18808-Ljbffr