Patient Services Officer

3 weeks ago

Townsville City, Australia uWorkin Full time

Overview

Patient Services Officer, Townsville Adult Community Health Service, Kirwan Health Campus – AO3, Fixed term temporary full-time until 31/01/2026, with the possibility of extension of additional 12 months.

Join a supportive team delivering person-centred care and administrative excellence in a dynamic community health setting.

Job details

- Position status: Fixed Term Temporary
- Position type: Full-time
- Occupational group: Administration
- Classification: AO3
- Workplace Location: Townsville region
- Job ad reference: QLD/TV663753
- Closing date: 15-Oct-2025
- Yearly salary: $76963 - $85591
- Fortnightly salary: $2950.00 - $3280.70
- Total remuneration: $86776 up to $97656
- Job duration: TFT, up to 31/01/2026, with poss. ext.
- Contact person: Paula Bailey
- Contact details: (07) 4433 9944. Access the National Relay Service (if required).

About the work unit / facility

Townsville Adult Community Health Service is part of the Medical Service Group. The facility delivers integrated, person-centred care to the community, supporting patients through a range of health services in a collaborative and professional environment.

About your new employer

Townsville HHS is the public healthcare provider for over 250,000 people across 150,000km². We operate 21 facilities and employ more than 6,600 staff. We are committed to clinical excellence, career development, a supportive culture, and work/life balance. As a major teaching hospital, we train future health professionals and lead research initiatives to advance healthcare.

We offer:

- Clinical Excellence: Delivering high-quality care through innovative practices and patient-focused services.
- Career Growth: Access to professional development, training, and career pathways.
- Supportive Culture: A values-driven workplace that fosters collaboration and respect.
- Work/Life Balance: Flexible work arrangements and a lifestyle-friendly location.

Competitive salary and benefits:

- Salary between $2950.00–$3280.70 per fortnight (AO3).
- 4 to 6 weeks p.a. recreational leave with 14-17.5% loading.
- Generous employer contribution to superannuation of 12.75%.

Additional benefits include salary packaging options, generous leave entitlements, and professional development support.

About your opportunity

As a Patient Services Officer, you will provide exceptional customer service to patients, families, and the public. You'll work collaboratively within the administrative team to support efficient patient flow and contribute to a high standard of organisational outcomes. This role is vital in maintaining a welcoming and professional environment at Kirwan Health Campus.

Role Requirements

- This is a Vaccine Preventable Diseases Risk role.
- A probationary period may apply.
- Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Interested?

Enquiries are welcome, please contact: Paula Bailey on 07 4433 9944.

Closing Date: Wednesday, 15 October 2025.

Submit your application via the job site, include your CV, referee details, and a short response addressing the key responsibilities.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

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