Patient Services Officer

Overview

537944 - Patient Services Officer - Emergency Department
Calvary Mater Newcastle
Permanent Part-Time (24hpw) and Casual Roles

Permanent Part-Time (24hpw) and Casual roles available. Salary Classification: Administration Officer Level 3, Year 1-2. Remuneration: $34.46 to $35.54 per hour + superannuation + salary packaging options.

Responsibilities

- The Patient Services Officer is responsible for delivering courteous, effective, and efficient patient support services. Key duties include retrieving and managing medical records, generating i.PM reports, updating electronic whiteboard information, coordinating patient transport bookings, handling telephone inquiries, and providing general clerical support to the clinical team as required.
- Provide accurate, timely clerical support for Clinical Nursing Unit Manager and clinical team. Duties will include filing, typing, and photocopying, receipt/redirection of telephone messages, and retrieval of patient records, test results etc.
- Maintain stationery stock levels by ordering on a regular weekly basis. Check and maintain a good supply of prescription pads, pathology request forms, X-Ray request forms and ordinary request forms, and all stationery at staff station.
- Retrieval of laboratory results, medical records, X-rays and obtain discharge summaries from other hospitals as requested.
- Complete maintenance requests as requested by Clinical Nurse Unit Manager.
- Coordinate various services from other departments/units as requested, eg paging medical officers, ECG, mobile X-ray, blood gas, maintenance, courier etc.
- Organise transport for patients by ambulance, hire car or taxi as requested.
- Answer enquiries as to patient location within the department.
- Receive incoming telephone calls. Redirect calls, take and record messages for staff, follow through as necessary. Pass any calls of a clinical nature on to a medical or nursing colleague immediately upon receipt. Page services to department as requested/required.

About You

- Demonstrated knowledge of medical terminology.
- Demonstrated communication, organisational and interpersonal skills with an excellent telephone manner.
- Demonstrated ability to work effectively as a member of a multidisciplinary team in periods of high demand and activity.
- Experience with i.PM and medical record management.
- Commitment to maintain confidentiality and exercise discretion.

Further information

For further information please contact Annie Masters, Administration Team Leader on email: ann.masters@calvarymater.org.au

Why join us

CMN is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Current employees of NSW Health can request to have various leave entitlement balances transferred to CMN on commencement. Leave types may include but not limited to Long Service Leave, Annual Leave and Sick Leave. Applicants are encouraged to discuss this with the Convenor for further information. Working at CMN gives you access to a great range of benefits:

- Fitness Passport.
- Gender Neutral parental leave
- Annual Leave Loading at 17.5 %
- Superannuation contributions at 12%
- ADO's each month (for full-time employees)
- Novated leasing available for eligible employees
- 4 weeks annual leave (pro-rata for part-time employees)
- Employee Assistance Program (EAP) for staff and family members
- Generous salary packaging options that reduce your taxable income and increase your take-home pay

How to apply

- Click ‘Apply for Job’ and follow the prompts. As part of your application, you will be asked to:
- Create a profile in our Calvary People Platform (if you are not an existing user)
- Attach a current resume.
- Provide a written response to four (4) selection criteria - see what you bring for the selection criteria
- Cover letters are optional (1-2 pages max.)

Please note: Only the criteria in the application needs to be addressed, however you’ll be assessed against the full list of Essential Criteria located within the attached Position Description.

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

- As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, WWCC checks, and a health evaluation to ensure suitability for the role.
- You will be required to provide evidence of immunisation as required for your role.

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