Patient Access Officer

Part time and Full-time, ongoing positions available

$58,643 per annum (prorated for part-time), plus 12% superannuation

Your work will support Victorians better their oral health

About Dental Health Services Victoria:

At Dental Health Service Victoria (DHSV), we know our team is key to delivering better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be?

About the role:

We are seeking a Patient Access Officer to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Officer supports the administrative function at the Royal Dental Hospital of Melbourne (RDHM). This role provides administrative support to the Integrated Specialist Care team at RDHM. This role is customer facing, providing exemplary customer service to patients in preparation for their appointment and providing an outstanding patient experience.

Key responsibilities include:

- Provide patient centered care to deliver high quality customer service to our patients
- Respond and resolve customer complaints efficiently, escalating when required.
- Provide administrative services across the entire patient experience to support patient access to services. The role encompasses front and back desk duties to support the patient experience.
- Greet and check in patients for their appointment and complete registration and documentation requirements
- Provide relevant patient information and associated fees
- Take inbound calls (book & reschedule appointments, conduct emergency triage, enquires)
- Make outbound calls to book & reschedule appointments
- Book interpreters, as required
- Respond to patient queries (email/webchat)
- Provide ad-hoc patient related administration support to clinicians and other stakeholders
- For a full list of duties, click here for the position description.

About you:

- Health administration experience is desirable.
- Experience in managing front desk, calls and payments.
- Customer service and conflict resolution skills.
- MS Office and computer literacy skills.
- Proficiency in verbal and written communication.
- Time management.
- Attention to detail.

Why work at DHSV?

- It’s the people who make the difference at DHSV Join a friendly and collaborative team in a supportive and dynamic setting.
- Mental wellbeing: Carlton boasts several green spaces, including the beautiful Carlton Gardens which provides a relaxing break from the office. Perfect for lunchtime strolls to recharge
- Competitive benefits: Discounted annual Myki ticket and affordable car parking are provided to help ease travel expenses.
- Public Transport. Carlton is well-connected by public transport, including trams and buses, making commuting convenient. The proximity to the CBD also means you can easily access various transport options.
- Comprehensive support. We have a committed Employee Assistance Program (EAP) through TELUS Health and a vibrant wellbeing hub to promote healthy habits and preventive care.
- Proximity to the City Center. Located just north of Melbourne's Central Business District (CBD), Carlton offers easy access to the heart of Melbourne’s economic and cultural activities. This means you can enjoy the benefits of being close to the city without the constant hustle and bustle.
- Culinary Scene: Work at Carlton where it is renowned for its decadent food scene and charismatic culture. Whether you’re looking for a quick lunch or a more leisurely meal after work, there are plenty of options nearby.

Instructions to Apply:

Submit your resume and a cover letter outlining your knowledge, skills and experience as it relates to the role. To submit your application, please click ‘Apply’ and follow the prompts.

Contact Information:

For further enquiries or for any reasonable adjustments to the recruitment process, please contact careers@dhsv.org.au

Equal Opportunity Statement:

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.

Child Safety Statement:

DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

Vaccination Policy:

DHSV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all DHSV employees) to be vaccinated for COVID-19.

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