Customer Experience Representative

1 week ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $70,000 - $85,000

Job Title: Customer Experience Representative

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We are seeking a talented Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional support and guidance to our customers.

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Your primary responsibility will be to investigate and respond to customer cases, ensuring that each customer receives prompt, helpful, and easy-to-understand information. You will work closely with our team to deliver outstanding customer experiences, adapting to the changing needs of our business and customers.

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You will also collaborate effectively with all teams across the organization, providing timely, accurate, and helpful responses to customers as per agreed targets. In addition to your technical skills, you will bring a passion for creating great customer experiences, clear and concise written and verbal communication skills, and an interest and understanding of technology and information systems.

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You will also have a proactive approach to work, a growth mindset, and motivation to join a fun, friendly, high-performing team in a fast-paced and dynamic work environment.

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In this role, you will have the opportunity to make a significant impact on our customers' experiences and contribute to the success of our organization. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

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