Team Leader

Overview

Online Education Services (OES) is seeking an experienced people leader for the role of Team Leader - Student Lifecycle Communications & Delivery. This role is ideal for someone with proven ability to lead, support and develop a team in an evolving environment whilst ensuring the effective delivery of projects and campaigns.

Key Responsibilities

- Lead and develop a high-performing Communications/Automations team, fostering a student-centric and values-based culture through coaching, feedback, and training.
- Drive employee engagement and team capability, ensuring optimal resourcing and supporting professional growth through development opportunities.
- Manage communication project delivery, overseeing schedules, stakeholder coordination, and quality assurance to ensure timely and accurate outputs.
- Act as a key escalation point, resolving delivery impediments and collaborating across teams to support successful project execution.
- Enhance operational efficiency, leveraging marketing automation platforms and cross-team collaboration to scale communications and improve processes.
- Establish and maintain operating rhythm, leading regular meetings (stand-ups, planning, retrospectives, reviews) to align priorities, track progress, and drive continuous improvement.

About You

- Led and supported high-performing teams in dynamic environments, fostering growth, adaptability, and accountability to meet evolving business needs. A background in Communications and Automations would be an advantage.
- Experience driving a culture of ownership and excellence in delivering timely, high-quality outputs.
- Delivered projects and campaigns on time, with strong end-to-end project management skills and a focus on meeting SLAs and stakeholder expectations.
- Maintained a customer-first mindset, ensuring responsiveness and flexibility while balancing delivery timelines and service standards.
- Communicated with clarity and precision, using strong interpersonal and written skills to align teams and stakeholders around deadlines and priorities.
- Thrives under pressure, demonstrating resilience and calm in fast-paced environments with shifting priorities and tight delivery schedules.

About OES

OES is a vibrant, values-led organisation passionate about enhancing lives through education. We partner with universities, training institutes and professional bodies worldwide to deliver immersive and engaging learning experiences. Our people are empowered to impact every day—through innovation, teamwork and a shared commitment to excellence.

What’s in it for you?

We pride ourselves on being a 'People First' employer and if you join the OES Team, you will benefit from:

- Flexible, hybrid work for genuine career-life fit (2-3 days in our Cremorne Office)
- Professional development and mentoring
- OES Culture Club and events calendar
- Health and wellbeing activities
- Annual flu vaccinations
- Paid parental leave
- Purchased leave
- Study assistance and leave for eligible employees
- Mental health support resources and Employee assistance program (EAP)
- Income protection insurance
- Corporate health insurance

Closing

Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

Ready to make an impact?

Please apply now with your updated CV.

We value and celebrate diversity and are committed to fostering an inclusive workplace for all. We strongly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, individuals with disabilities, and members of the LGBTQIA+ community. If you require adjustments during the recruitment process, please let us know - we’re here to support you.

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