Senior Claims Consultant

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast‑paced fixers, empathetic experts and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Your Role

Working within the General Liability Team, you will work with and report to the Team Leader, whilst also engaging with various internal and external key stakeholders. This position will be offered on a permanent full‑time basis with a flexible hybrid approach, working in our Sydney CBD or Parramatta office and WFH.

How you'll make an impact

- Manage a portfolio of general liability claims end to end

- Attend and run settlement conferences

- Coach and mentor other consultants as you will act as an SME across your portfolio

- Interpret public liability and professional indemnity policy wordings and apply accurately

- Provide advice to insured clients on indemnity, liability, quantum, reserving and settlement

- Liaise with various third‑party providers including solicitors, loss adjusters, brokers and barristers

- Settle claims within client service instruction, company guidelines and delegated authority

- Attending client meetings where applicable

- Achieve monthly KPI’s as designated by management

- Comply with legislation such as Insurance Code of Practice and other relevant legislation / regulations and policy requirements

- Resolve complaints in accordance with company guidelines

- Identify potential fraud/recovery indicators for claims where applicable

About you

We’re interested in hearing from people who possess:

To excel in this role, you will be a passionate and proactive Claims Consultant who thrives in a busy yet rewarding environment.

- At least 5 years of Claims experience in public liability and/or professional indemnity claims management

- Industry specific ANZIIF qualifications (desirable) with a strong exposure to claims involving Third Party Liability

- Flexibility and receptivity to change

- Focused on customer and the client

- Negotiation skills

- Excellent customer service skills

- Excellent communication and interpersonal skills

- PC literate – Database and Microsoft Office

- Time management and organisational skills

What we can offer you:

- Flexible work arrangements – including WFH

- Paid Parental Leave

- Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities

- Exciting career – as our Company grows, so do the opportunities for our people

- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts

- Service recognition awards and employee assistance program for yourself and immediate family members

- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs

- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash‑back for hundreds of retailers)

- Reproductive leave

- Birthday Club – have a day off during your birthday month as a gift from GB

A brief overview on GB

Gallagher Bassett is Australia’s largest Third‑Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self‑insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave

- Novated Leasing opportunities

- Two paid volunteer days annually

- Health Insurance Discounts with our Group Insurance Plan

- Employee Stock Purchase Program

- Paid parental leave

Other benefits include:

- Flexible and hybrid work arrangements

- Mental Health and Wellbeing Support for yourself and immediate family members

- Employee Recognition Awards and Service Milestone Recognitions

- Peer Support Program

- Annual flu vaccinations

- Access to Reward Gateway – discount offers at over 350 retailers

- And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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