Claims Officer

Overview

Take the next step. Be part of something bigger at Suncorp.

Remuneration: $83,400 package (inclusive of 12% superannuation). Start Date: Monday 24th November. Location: Open to candidates based in Sydney, Brisbane, or Melbourne.

Are you passionate about customer service and ready to take the next step into a fast-paced, rewarding role? Do you thrive in a collaborative and supportive team environment? If so, this opportunity to join Suncorp’s Commercial Property Claims team could be your next career move.

This is a 12-month contract with genuine potential to move into a long-term position across the Suncorp Group. You’ll play a key role in helping businesses get back on their feet after a loss — delivering exceptional service and best-in-market claims experiences.

About the Role

As a Commercial Property Claims Officer, you’ll manage a portfolio of commercial property claims from lodgement through to resolution. You’ll work closely with customers, suppliers, and brokers to deliver timely, fair, and customer-focused outcomes.

You’ll also receive comprehensive training through our 6-week onboarding program, designed to set you up for success. During this period, 5 days per week office attendance is required to ensure hands-on learning and support.

What You’ll Do

- Manage inbound and outbound calls with customers, suppliers, and intermediaries.

- Oversee a portfolio of commercial property claims from start to finish.

- Deliver exceptional customer service while managing cost and ensuring efficient resolution.

- Provide regular updates to customers and stakeholders to maintain transparency.

- Review reports and information to determine next steps in the claims process.

- Apply product disclosure statements to assess claims fairly.

- Record accurate claim data in our management systems.

- Resolve issues and complaints with professionalism and empathy.

What You’ll Bring

- Strong problem-solving and critical thinking skills.

- Excellent time management and prioritisation abilities.

- Confidence in negotiating and communicating with customers and stakeholders.

- Resilience and adaptability in a dynamic, fast-paced environment.

- Strong written and verbal communication skills.

- Proficiency with computer systems and the ability to learn new platforms quickly.

- A desire to learn, grow, and build a long-term career within Suncorp.

- Integrity and accountability in every interaction.

Why You’ll Love Working at Suncorp

- Salary: $83,400 (inclusive of 12% super)

- Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).

- Hybrid working: Flexible mix of office and home.

- Work-life balance: Support to thrive personally and professionally.

- Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers.

- Reward & recognition programs: Celebrating your achievements.

- Career development: Ongoing training, growth opportunities, and support.

- Reputable employer: A trusted, inclusive, and diverse organisation.

Note: Specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, click here.

Why Suncorp?

For over 100 years, Suncorp has helped people protect what matters most. We’re building a better, more sustainable future where diversity is celebrated, and every voice is valued.

If you’re seeking a role with purpose, people, and potential – this could be your next move.

Chase the Sun - Apply online today

Advertised: 10 Oct 2025 AUS Eastern Daylight Time
Applications close: 24 Oct 2025 AUS Eastern Daylight Time

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