Customer Service Specialist

4 weeks ago

Newcastle City Council, Australia Great Southern Bank (Formerly CUA) Full time

Overview

As our highly valued Customer Service Specialist based in Newcastle, your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

Responsibilities

- Helping customers meet their financial goals through our great value savings, insurance and personal lending products
- Deliver sales and lending results
- Supporting our purpose of helping every Australian own their own home

What you’ll do differently with us

To succeed in this role, you will enjoy:

What you’ll need to succeed

- Learning new things such as new products, services, and ways of working
- Challenging yourself to go above and beyond with each customer conversation
- Meeting new people and building connections in your local community
- Helping solve problems for customers by matching products and solutions to needs
- Getting results that help our customers achieve their financial and lifestyle goals
- Protecting customers through strict adherence and compliance to policies and regulations

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Questions?

Please contact our Talent Acquisition team at careers@gsb.com.au

Inclusive workplace

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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