AU - ServiceNow Technical Consultant

- Novabridge is an Elite ServiceNow partner headquartered in Canberra Australia, with offices in all major Australian capital cities, Wellington, Ho Chi Minh city and Da Nang in Vietnam.
- Novabridge has been building its reputation over the past 6 years through outstanding service to clients as well as providing a great place to work resulting in attracting some of the top ServiceNow talent in Australia and New Zealand.

POSITION OVERVIEW:

- At Novabridge the ServiceNow Technical Consultant is responsible for providing expert guidance, technical solutions, and support to clients implementing and customising the ServiceNow platform.
- This role involves working closely with clients and your project team to understand the client requirements, designing solutions, and ensuring successful development, deployment and integration of ServiceNow applications.

KEY RESPONSIBILITIES

- Consultation and Requirement Gathering

- Participate in workshops and meetings to help understand customer’s business processes and requirements.

- Provide expert advice on ServiceNow capabilities and best practices.

- Solution Design and Development:

- Design technical solutions based on client requirements.

- Develop and configure ServiceNow applications, modules, and workflows.

- Configure ServiceNow using JavaScript, GlideScript, and other relevant technologies.

- Ensure the designed solutions are scalable, maintainable, and adhere to best practices.

- Implementation and Integration:

- Lead and/or execute the implementation of ServiceNow solutions.

- Implement ServiceNow modules such as ITSM, ITOM, HRSD, CSM and others, aligning them with industry best practices.

- Integrate ServiceNow with other systems and applications as needed.

- Configure core platform features such as forms, lists, and UI components.

- Develop complex business rules, client scripts, UI policies, UI actions, and scheduled jobs.

- Perform data migration and ensure data integrity.

- Maintenance & Optimisation:

- Continuously monitor the performance of the platform and optimise workflows, scripts, and processes to improve efficiency and user experience.

- Troubleshoot and resolve issues with ServiceNow applications, ensuring minimal downtime and disruption.

- Apply upgrades and patches to maintain platform security and stability, ensuring compliance with industry standards and best practices

- Stakeholder Collaboration:

- Collaborate with business analysts, project managers, and business stakeholders to gather and refine requirements.

- Translate business needs into technical specifications and ensure alignment between the solution and business objectives.

- Provide expert guidance on ServiceNow best practices and act as a subject matter expert (SME) during design reviews, ensuring the scalability, flexibility, and robustness of the solution.

- Platform Security & Governance:

- Implement role-based access control (RBAC) and data security policies to ensure compliance with organisational security standards.

- Work with security teams to ensure ServiceNow follows governance, risk, and compliance requirements, including data protection and privacy standards.

- Testing and Quality Assurance:

- Develop and execute test plans to ensure the functionality and quality of ServiceNow solutions.

- Identify and fix defects and issues during testing phases.

- Perform regular reviews and updates to ensure continuous improvement.

- Training and Support:

- Provide training and documentation for clients and end-users.

- Offer ongoing support and troubleshooting for deployed solutions.

- Assist with the creation of user guides and training materials.

- Stay updated with the latest ServiceNow features and industry trends.
- Participate in knowledge sharing and continuous learning activities.
- Contribute to the improvement of internal processes and methodologies.

REQUIRED

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- ServiceNow Certified Application Developer (CAD) is highly desirable.
- ServiceNow Certified System Administrator (CSA) is required to completed within 6 months of employment.
- Additional certifications (CIS) in ServiceNow modules such as ITSM, HRSD, ITOM, or CSM are preferred.
- 3-7+ years of experience as a ServiceNow Developer.
- Proven track record in developing and configuring ServiceNow applications across multiple modules, such as ITSM, ITOM, HRSD, CSM, or ITBM.
- Experience with designing and implementing complex workflows, automation scripts, and integrations within the ServiceNow ecosystem.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist)
- Proven experience as a Technical Consultant or similar role with ServiceNow.
- Experience with REST, SOAP, LDAP, SSO, and other integration methods and standards.
- Deep knowledge of the ServiceNow data model and common ServiceNow applications, including Incident, Problem, Change, and Service Catalog.
- Experience with ServiceNow's scripting language (Glide) and an understanding of database structures and relationships.
- Familiarity with security best practices, such as ACLs, data security, encryption, and governance.

PREFERRED

- Problem-Solving: Strong analytical and troubleshooting skills with the ability to think strategically and critically.
- Communication: Excellent written and verbal English communication skills with the ability to convey technical concepts to non-technical stakeholders.
- Collaboration: A strong team player who can work across different teams and departments, fostering a collaborative work environment.
- Time Management: Ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced environment.
- Customer Focus: Demonstrated ability to understand and meet customer needs, delivering high-quality solutions that improve user experience and business outcomes.
- Agile: Comfortable working in Agile/Scrum environments and adapting to changing requirements.
- Ability to work independently and in a team environment.

ADDITIONAL SKILLS

Successful candidates must either:

- Hold an active Federal security clearance of Negative Vetting 1 (NV1), or higher; or
- Be an Australian citizen willing to undergo the security clearance process.

BENEFITS

- Opportunity to be part of a rapidly growing company at the forefront of digital transformation.
- We offer a competitive market salary with opportunities for professional development and career advancement.
- Bonuses based on clear and agreed objectives may be negotiated.
- Annual leave, sick leave and public holidays
- 1 day off for your birthday.
- Private health insurance.
- Sponsor and encourage staff to study online courses.
- Essential working equipment will be provided.
- Free snacks & drinks.

HOWTOAPPLY

Kindly complete this form to submit your application:

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CONTACTUS

Wellington | Auckland | Ho Chi Minh | Da Nang

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