Senior Advisory Solution Consultant- CRM

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the Role

Join ServiceNow's CRM & Industry Solution Consulting team, where innovation meets impact. As a Senior Advisory Solution Consultant supporting Australia's Federal Government territory, you'll help agencies reimagine how they serve citizens, employees, and partners.

You'll combine deep technical expertise with strategic storytelling to demonstrate how ServiceNow's AI-powered platform transforms customer and industry workflows — driving better experiences, efficiency, and mission outcomes across the public sector.

This is a hands-on, senior pre-sales role for someone who thrives at the intersection of technology, business, and purpose.

What You'll Do

• Serve as a trusted technical advisor to Federal Government customers, showcasing how CRM, Customer Service, Field Service, and Industry solutions deliver measurable outcomes.
• Lead discovery workshops to uncover customer challenges, design solution strategies, and align ServiceNow capabilities with agency objectives.
• Deliver tailored demonstrations and proof-of-concepts that highlight ServiceNow's differentiation through AI, automation, and workflow optimization.
• Collaborate closely with Sales, Product Management, Partners, and Executives to shape account strategy and drive successful pursuits.
• Provide feedback to Product Management to influence platform enhancements that meet Federal customer needs.
• Share best practices, reusable assets, and insights across the Solution Consulting community to strengthen collective excellence.
• Represent ServiceNow at industry events, executive briefings, and government forums, positioning the platform as the foundation for digital government modernization.

What We're Looking For

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• + 10 years of pre-sales solution consulting or sales engineering experience, ideally within CRM, Customer Experience, or Customer Engagement solutions.
• Strong understanding of the ServiceNow Platform or similar cloud-based software solutions.
• Proven success working with public sector or Federal Government customers — understanding their procurement cycles, compliance requirements, and mission focus.
• Expertise in AI integration — experience leveraging AI tools or automation to enhance workflows, decision-making, or service delivery.
• Exceptional communication and storytelling skills, able to translate complex technical concepts into compelling value-driven narratives.
• Demonstrated ability to collaborate across a matrixed sales ecosystem, including account teams, product, marketing, and partners.
• Strategic territory management skills with a track record of driving pipeline and execution excellence.
• A curious, adaptable mindset and passion for innovation, transformation, and public service.
• Canberra-based or willing to travel frequently to Canberra and customer sites across Australia.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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