AU - ServiceNow System Administrator

- Novabridge is an Elite ServiceNow partner headquartered in Canberra Australia, with offices in all major Australian capital cities, Wellington, Ho Chi Minh city and Da Nang in Vietnam.
- Novabridge has been building its reputation over the past 6 years through outstanding service to clients as well as providing a great place to work resulting in attracting some of the top ServiceNow talent in Australia and New Zealand.

POSITION OVERVIEW:

- The ServiceNow System Administrator will be responsible for managing, maintaining, and enhancing the ServiceNow platform to support business processes and improve user experience.
- You will work closely with stakeholders across the organisation and or clients to ensure the platform aligns with client’s business needs and operates efficiently.

KEY RESPONSIBILITIES

- Platform Administration:

- Administer the ServiceNow platform, including configuration, maintenance, and ongoing support of various ServiceNow modules.

- Ensure the stability, availability, and performance of the ServiceNow platform through proactive monitoring and maintenance.

- Perform system upgrades, including patch management, while ensuring minimal disruption to users.

- User Management:

- Manage user accounts, roles, groups, and access controls.

- Provide technical support and troubleshooting for ServiceNow-related issues.

- Customization & Development:

- Configure and customize ServiceNow applications and services based on business requirements, including workflows, forms, scripts, notifications, and integrations.

- Collaborate with business users and IT stakeholders to gather requirements and implement new features or enhancements.

- Create and maintain Service Catalog items, including workflows, approvals, and notifications.

- Incident, Problem, and Change Management:

- Support the Incident, Problem, and Change Management processes within ServiceNow.

- Ensure the effective operation of IT Service Management (ITSM) processes.

- Monitor and report on platform performance and incidents.

- Integrations:

- Develop and maintain integrations between ServiceNow and other enterprise systems, using web services, REST, SOAP, and other relevant technologies.

- Documentation & Training:

- Create and maintain system documentation, including process flows, technical design documents, and user guides.

- Conduct user training sessions and provide ongoing support to ensure effective platform use.

- Governance & Best Practices:

- Ensure the platform adheres to industry best practices and governance, including ITIL principles.

- Assist in defining and enforcing ServiceNow development and administration standards, including version control and testing.

REQUIRED

- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- ServiceNow Certified System Administrator (CSA) certification.
- Proven experience as a ServiceNow System Administrator, with hands‑on experience in system administration, configuration, and customisation.
- Strong understanding of ITSM principles and experience with Incident, Problem, and Change Management in ServiceNow.
- Experience with ServiceNow integrations using web services (REST, SOAP).
- Excellent problem‑solving skills, with the ability to troubleshoot and resolve complex technical issues.
- Strong communication skills and the ability to work effectively with cross‑functional teams.

PREFERRED

- ServiceNow certifications/CIS (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
- Experience with other ServiceNow modules, such as ITOM, HR Service Delivery, or ITBM.
- Experience with Agile/Scrum methodologies.

ADDITIONAL SKILLS

- Detail‑oriented, organised, and capable of managing multiple tasks and priorities.

- Ability to work independently and as part of a team.

- Willingness to stay updated on the latest ServiceNow features and industry trends.

BENEFITS

- Opportunity to be part of a rapidly growing company at the forefront of digital transformation.

- We offer a competitive market salary with opportunities for professional development and career advancement.

- Bonuses based on clear and agreed objectives may be negotiated.

- Annual leave, sick leave and public holidays

- 1 day off for your birthday.

- Private health insurance.

- Sponsor and encourage staff to study online courses.

- Essential working equipment will be provided.

- Free snacks & drinks.

HOWTOAPPLY

Kindly complete this form to submit your application:

Wellington | Auckland | Ho Chi Minh | Da Nang

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