Technical Consultant

1 week ago

Canberra, Australia Cleared ICT Full time

Location:

- Australian Capital Territory
- Sectors:

- Cyber Security, Engineering, ICT
- Employment type:

- Permanent
- Salary:

- Up to AU$150000.00 per annum
- Contact name:

- Daniel Crowe- Job reference:

- BBBH1707_1700776290
- Published:

- about 1 hour ago

Cleared are working in collaboration with a dynamic and expanding IT Services and Consulting firm based in Canberra, and we're seeking a NV1 Technical Consultant - ITSM/ServiceNow.

The client itself specialises in cutting-edge integration technology that links all IT management systems, spanning both cloud and on-premises environments, fostering a cohesive unified setting.

This role demands a substantial level of system administration expertise coupled with in-depth knowledge of ITIL service management processes and functions. Exceptional customer service skills are a prerequisite for this position.

**Responsibilities include**:

- Proactive engagement and communication with key project stakeholders, along with coaching and mentoring junior ITSM staff.
- Identifying, clarifying, defining, and documenting business requirement specifications.
- Maintaining up-to-date knowledge of ServiceNow Platform features and functionality.
- Participation in software development sprints using the Agile SCRUM Method.
- Implementation, administration, and support of ServiceNow.
- Participation in system go-live activities and early life support.
- Identifying, documenting, and communicating "Lessons Learned" during all engagements.

**Desired qualifications and skills**:

- ITIL V3 or V4 foundation or a proven comprehension of ITIL principles and practices in a day-to-day IT environment.
- Technical root cause analysis experiences within incident and problem management.
- Continuous improvement in business and system processes, accompanied by documentation and/or training artifacts.
- ServiceNow (CSA, ITSM Implementer).
- Desirable experience and/or exposure in:

- Participating in IT emergency event situations (Major Incidents).
- Linux OS scripting and general knowledge.
- Prince2.
- Agile methodologies.

If you are interested in this opportunity, contact Daniel on:
**M**: 0424 906 007** | E**:

- At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security._

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