Technical Consultant
11 hours ago
Location: - Australian Capital Territory - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Permanent - Salary: - Up to AU$150000.00 per annum - Contact name: - Daniel Crowe- Job reference: - BBBH1707_1700776290 - Published: - about 1 hour ago Cleared are working in collaboration with a dynamic and expanding IT Services and Consulting firm based in Canberra, and we're seeking a NV1 Technical Consultant - ITSM/ServiceNow. The client itself specialises in cutting-edge integration technology that links all IT management systems, spanning both cloud and on-premises environments, fostering a cohesive unified setting. This role demands a substantial level of system administration expertise coupled with in-depth knowledge of ITIL service management processes and functions. Exceptional customer service skills are a prerequisite for this position. **Responsibilities include**: - Proactive engagement and communication with key project stakeholders, along with coaching and mentoring junior ITSM staff. - Identifying, clarifying, defining, and documenting business requirement specifications. - Maintaining up-to-date knowledge of ServiceNow Platform features and functionality. - Participation in software development sprints using the Agile SCRUM Method. - Implementation, administration, and support of ServiceNow. - Participation in system go-live activities and early life support. - Identifying, documenting, and communicating "Lessons Learned" during all engagements. **Desired qualifications and skills**: - ITIL V3 or V4 foundation or a proven comprehension of ITIL principles and practices in a day-to-day IT environment. - Technical root cause analysis experiences within incident and problem management. - Continuous improvement in business and system processes, accompanied by documentation and/or training artifacts. - ServiceNow (CSA, ITSM Implementer). - Desirable experience and/or exposure in: - Participating in IT emergency event situations (Major Incidents). - Linux OS scripting and general knowledge. - Prince2. - Agile methodologies. If you are interested in this opportunity, contact Daniel on: **M**: 0424 906 007** | E**: - At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security._
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