Roadside Assistance Centre Call Consultant

4 weeks ago


Adelaide, Australia RAA Full time

Overview

Multiple full-time & part-time positions available, generous pay rates, great benefits

Monday 3rd November start date with extensive training provided in a fun, hard-working Road Assistance team

24/7 call centre with core operating hours for these roles being between 5:00 AM - 1:00 AM - roster provided 6 weeks in advance

Your new opportunity

Due to some exciting growth and internal movements at RAA, we now have some amazing opportunities that have become available in our Roadside Assistance Centre.

Reporting to the Team Manager in our Roadside Assistance Centre, the Call Centre Consultant is the first point of contact for our Members and commercial clients experiencing roadside vehicle breakdown. You’ll play a vital role in delivering a calm, compassionate and efficient response during times of stress for our members. In addition, you will:

- Respond to incoming calls from members and commercial clients in a professional and empathetic manner.
- Provide high quality customer service to maximise member customer experience.
- Effectively problem-solve and provide solutions for customer enquiries with minimal requirement to escalate issues.
- Work effectively with other team members and provide input to improve productivity.
- Adhere to monthly KPIs and call standards.
- Plus much more, found in the position description here.

About you

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

- Ability to work in a fast-paced, call centre environment.
- High level of attention to detail & ability to multitask.
- Professional telephone manner with the ability to demonstrate empathy.
- Strong knowledge of Adelaide metropolitan and SA country areas.
- Proficiency with MS Office software, database systems and strong data entry skills.
- Excellent communication skills which demonstrate an authentic & natural flair for quality customer service.
- Please note, if successful you will be required to work a rotating roster which includes shift work and weekend work.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our RAA Rewards program
- Generous discounts on all RAA products
- Flexible work arrangements including WFH after probation
- 12 weeks paid parental leave
- On-site Cafe with Barista

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click Apply to submit your application by: 9am Monday 6th October 2025.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

#J-18808-Ljbffr



  • Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 633578 **Location**: 5000 - ADELAIDE **Job status**: Casual **Eligibility**: Open to Everyone Are you passionate about helping the community and working a job where no two days are the same? South Australia Police Call Centre is currently seeking motivated individuals to join our team. SAPOL Call Centre...


  • Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 650307 **Location**: 5000 - ADELAIDE **Job status**: Casual **Eligibility**: Open to Everyone Are you passionate about helping the community and working a job where no two days are the same? South Australia Police Call Centre is looking to expand its workforce and is currently seeking motivated individuals to...


  • Adelaide, South Australia Oryx People Full time $60,000 - $80,000 per year

    Are you a licensed mechanic / auto electrician OR do you have a passion for all things automotive and interested in a possible new career? We are currently seeking dedicated roadside assistance operators to service the Adelaide Metro area.The exciting news is our client is open to candidates from both technical and non-technical backgrounds and are happy to...


  • Adelaide, South Australia South Australia Police Full time $58,709 - $63,254 per year

    South Australia PoliceJob reference:672589Location:5000 - ADELAIDEJob status:CasualEligibility:Open to EveryonePart-time, Full-time, Casual roles availableCome work with us and be a part of the SAPOL Blue Team in assisting our front-line police officersIf you are:A team player with excellent organisational skillsA natural leader and communicatorAn individual...


  • Adelaide, Australia SA Government -SOUTH AUSTRALIA POLICE Full time

    **South Australia Police** **Job reference**: 658856 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **5 New positions available - Multiple term full-time Team Leader Call Centre vacancies up to 9 months.** **Do you want to be a part of the SAPOL Blue Team committing to Safer Communities across SA? These...


  • Adelaide Region SA, Australia Modis Full time

    Initial 6 month contract with further extensions - Multiple locations: Melbourne, Adelaide, Brisbane - Hybrid working environment - Are you a skilled communicator with a passion for customer service? We are currently seeking _**_Multiple Call Centre Specialists_**_ who would like to work in a fast-paced and dynamic environment. _ As a Call Centre...

  • Call Centre

    1 week ago


    Adelaide, South Australia Halcyon Knights Pty Ltd Full time $45,000 - $60,000 per year

    9:00am - 5:00pm, 7-day roster4 weeks initially, with potential extension to 6 monthsGovernment Role - No Sales Targets or KPIsWe're urgently seeking several Call Centre Operators for an immediate start for a State Government department located in the CBD. This offers the opportunity to contribute to meaningful public service work in a fast-paced yet...


  • Adelaide, South Australia Randstad - Business Support Full time $45,000 - $60,000 per year

    Randstad are currently seeking customer service professionals for multiple full-time positions that we have available with a well known National and vibrant client. These positions are located within the Adelaide CBD, allowing you flexibility to drive or use public transport.The core of this role is providing an excellent customer service experience for all...

  • Call Centre Operator

    2 weeks ago


    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED,...

  • Call Centre Operator

    2 weeks ago


    Adelaide, South Australia Randstad Australia Full time $194,400 per year

    About The RoleOn offer is a 6 month contract with full time hours within a prominent State Government department. This customer service role will see you liaising with customers through inbound calls to provide support and assistance.Pay Rates $37 per hour + superannuation37.5 hours per week - Monday - FridayResponsibilitiesYou will provide a high level of...