Roadside Assistance Centre Call Consultant

Overview

Multiple full-time & part-time positions available, generous pay rates, great benefits

Monday 3rd November start date with extensive training provided in a fun, hard-working Road Assistance team

24/7 call centre with core operating hours for these roles being between 5:00 AM - 1:00 AM - roster provided 6 weeks in advance

Your new opportunity

Due to some exciting growth and internal movements at RAA, we now have some amazing opportunities that have become available in our Roadside Assistance Centre.

Reporting to the Team Manager in our Roadside Assistance Centre, the Call Centre Consultant is the first point of contact for our Members and commercial clients experiencing roadside vehicle breakdown. You’ll play a vital role in delivering a calm, compassionate and efficient response during times of stress for our members. In addition, you will:

- Respond to incoming calls from members and commercial clients in a professional and empathetic manner.
- Provide high quality customer service to maximise member customer experience.
- Effectively problem-solve and provide solutions for customer enquiries with minimal requirement to escalate issues.
- Work effectively with other team members and provide input to improve productivity.
- Adhere to monthly KPIs and call standards.
- Plus much more, found in the position description here.

About you

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

- Ability to work in a fast-paced, call centre environment.
- High level of attention to detail & ability to multitask.
- Professional telephone manner with the ability to demonstrate empathy.
- Strong knowledge of Adelaide metropolitan and SA country areas.
- Proficiency with MS Office software, database systems and strong data entry skills.
- Excellent communication skills which demonstrate an authentic & natural flair for quality customer service.
- Please note, if successful you will be required to work a rotating roster which includes shift work and weekend work.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our RAA Rewards program
- Generous discounts on all RAA products
- Flexible work arrangements including WFH after probation
- 12 weeks paid parental leave
- On-site Cafe with Barista

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click Apply to submit your application by: 9am Monday 6th October 2025.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

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