IT Service Desk Analyst

3 weeks ago

City of Brisbane, Australia Icon Group Full time

Overview

IT Service Desk Analyst - Icon Group, South Brisbane

Information Technology Brisbane Full Time Icon Group

Key Details

- Employment: Permanent, full-time

- Location: Icon Group South Brisbane Head Office

About the Role

As an IT Service Desk Analyst, you’ll deliver IT support across Icon Group. Acting as the first point of contact for incoming enquiries, you’ll triage and resolve issues, escalate complex problems, and contribute to continuous improvement initiatives to enhance our service delivery. You’ll be supported by experienced leaders in a collaborative, service-focused environment that values innovation and excellence. This role offers a unique opportunity to sharpen your technical skills while making a meaningful impact in the healthcare sector.

Key Responsibilities

- Providing first contact and support for incoming incidents and service requests via telephone, web portal, email and walk-up, ensuring courteous, timely, and effective resolution for end-users.

- Using remote tools and diagnostic utilities to aid in troubleshooting and fulfilment.

- Escalating incidents and requests with accurate documentation to level two support teams.

- Maintaining articles in the IT Service Desk Knowledgebase.

- Actively contributing to a team environment and identifying opportunities for continual improvement.

About You / Essential Requirements

- Permanent Australian working rights.

- Working knowledge of common IT hardware, software and applications used within a corporate environment.

- Familiarity with ITIL practices and IT service management tools.

Desirable Skills & Experience

- Tertiary qualifications in IT or related fields

- Relevant experience in the healthcare industry.

Amazing Benefits You’ll Enjoy

- Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands

- Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.

- Fitness Passport Program: Unlimited access to fitness facilities.

- Employee Assistance Program: Confidential external counselling and support services.

- Development Pathways: Set individual goals with leaders across the business and we’ll help you grow with us.

- Online Courses: Free access to online courses in clinical and non-clinical categories.

- Paid Parental Leave and Purchasable Annual Leave: Supporting you personally and professionally.

About Us

Icon Group is a leading integrated cancer care provider with a global reach across Australia, New Zealand, ASEAN, Mainland China and the United Kingdom.

Icon Group delivers a comprehensive range of cancer care services and employs more than 3,500 team members across 350+ doctors, 55+ cancer centres, six compounding facilities, and 70+ pharmacies.

Pre-Employment Health Requirement

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Some roles may require evidence of vaccination against specified VPDs or not being susceptible to them.

To Apply

Please attach a resume and cover letter showing why you’d love to join us and what makes you a great fit for the role. Icon Group celebrates diversity and is committed to an inclusive workplace. We encourage applications from all diverse backgrounds.

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