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Lifecycle Marketing Manager
4 weeks ago
Location
Remote-first (Australia, Canada - preference for AEST / PDT time zone)
Employment Type
Full-time
Reports to
Head of Marketing
About us
At Tinybeans, we help families share and preserve the memories that matter most. We’re building the world’s most trusted platform for private photo-sharing, memory preservation, and family connection. As we scale our mobile-first subscription business and introduce new products, we’re looking for a strategic and hands-on Lifecycle Marketing Manager to help shape every step of the user journey — from onboarding to retention and monetisation.
About the role
We’re seeking a Lifecycle Marketing Manager with proven experience in mobile-first, subscription-based apps to lead our end-to-end CRM and lifecycle strategy. This is a critical role focused on activating new users, improving trial and paid conversion, driving long-term retention, and reducing churn across our app ecosystem. As part of our platform, we also offer physical products, so experience with e-commerce and driving product sales through CRM is a significant bonus.
You/'ll own the planning, execution, and analysis of campaigns and programs that deepen engagement and build lasting customer value.
Key responsibilities
- Own lifecycle strategy across email, push, in-app messaging, and other CRM channels to drive activation, free-to-paid conversion, retention, and LTV growth.
- Design and optimise journeys from onboarding through re-engagement, across free and paid cohorts.
- Partner with product, growth and data to map out key user moments and implement behavior-triggered automations via Braze.
- Define and track KPIs — including retention, churn, winback rate, conversion to paid, and messaging performance — with a continuous focus on experimentation and iteration.
- Build out journeys supporting our new product initiatives, including a new subscription tier and launching a Photo Store.
- Develop and execute A/B testing strategies for subject lines, send time, creative formats, etc., to improve message effectiveness.
- Collaborate with content and creative teams to develop messaging that reflects our brand voice and supports business objectives.
- Help drive our cancel/save and winback initiatives, working closely with the growth and product teams.
- Ensure we’re always compliant with privacy regulations (CAN-SPAM, GDPR, etc.).
Requirements
- 3-5+ years experience in lifecycle/CRM marketing with a focus on mobile apps and consumer subscription businesses.
- Deep knowledge of Braze or similar customer engagement platforms (e.g., Iterable, OneSignal, CleverTap).
- Strong understanding of subscription metrics: churn, CAC, LTV, trial conversion, etc.
- Proven experience building and scaling journeys across email, push, in-app.
- Data-literate: able to interpret funnel metrics and design campaigns to drive growth.
- Comfortable working in a fast-paced, test-and-learn environment.
- Excellent communication, project management, and cross-functional collaboration skills.
Nice to have
- Experience working with parenting, family, or lifestyle brands.
- Knowledge of basic HTML/CSS for email formatting.
- Experience supporting international user bases (AU/US market preferred).
- Familiarity with SQL data modelling plus paid, and organic acquisition funnels and how CRM integrates across them.
What we offer
- An opportunity to shape the lifecycle strategy at a mission-driven, growth-stage company.
- A remote-first team environment with passionate, kind people.
- The chance to work on a product that genuinely impacts nearly 1M families around the world.
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