Customer Service Attendant

Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.

Your opportunity

As a Customer Service Attendant (Relief), you will play an integral role in providing world-class customer service onboard our long-distance train services.

As this role is based in Rockhampton, you will primarily work on board our Spirit of Queensland (Rockhampton to Townsville / Brisbane) or our Rockhampton Tilt Train (Rockhampton to Brisbane) services where you can expect to be away for approximately 48 hours at any given time.

Your direct line manager will be the Operation Coordinator Rockhampton, however whilst working on board you will be directed by the Passenger Services Supervisor or the Passenger Services Coordinator as you work closely with up to 5 other team members consisting of other Customer Service Attendants or Passenger Attendants.

Purpose That Counts. As a Customer Service Attendant (Relief), you will make a meaningful difference by:

- Creating a memorable onboard customer experience
- Delivering food and beverage service including in the galley and trolley service
- Managing the storage, preparation and cooking of food and beverage items
- Assisting with general cleaning duties including ensuring that food hygiene practices are met and handling of customer luggage.
- Ensuring the safety and well-being of our passengers by reporting any operational issues
- Processing payments via cash and Eftpos handling
- Performing platform duties which includes acceptance and handling of checked baggage, assisting with customer enquiries and general cleaning of the platform area

This is a full-time position which will consist of a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position.

Benefits that Count:

- An annual salary of $66,800 + 12.75% super. However, after including applicable allowances (travel, away from home, meals, first aid, weekend and public holiday work), a Customer Service Attendant (Relief) can earn up to $100,000+ 12.75% super
- Three weeks of paid training upon commencement in Brisbane with additional on the job training.
- Work within a supportive team environment with potential for career development and progression.
- A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport.

We are looking to connect with someone who ideally has:

- Resilience, adaptability and thrives in a team and fast-paced environment with exceptional customer service skills.
- Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous.
- A strong work ethic and willingness to go the ‘extra mile’.
- Exceptional communication skills coupled with a customer focused attitude.
- An ability to think on your feet and respond to the unexpected – you thrive under pressure.
- Sound cash management skills.
- A safety conscious attitude.
- Ability to undertake occasional heavy lifting (up to 20 kgs).

Candidates will also need to obtain the below statement of attainment certificates prior to employment:

- Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
- Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)

Queensland Rail is an equal opportunities employer and values diversity in the workplace. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.

If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Wednesday 8th October 2025.

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