Customer Service Attendant
9 hours ago
You'll connect Queensland. We'll connect you to an amazing career.
Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland's most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
Your opportunity
As a Customer Service Attendant (Relief), you will play an integral role in providing world-class customer service onboard our long-distance train services.
As this role is based in Rockhampton, you will primarily work on board our Spirit of Queensland (Rockhampton to Townsville / Brisbane) or our Rockhampton Tilt Train (Rockhampton to Brisbane) services where you can expect to be away for approximately 48 hours at any given time.
Your direct line manager will be the Operation Coordinator Rockhampton, however whilst working on board you will be directed by the Passenger Services Supervisor or the Passenger Services Coordinator as you work closely with up to 5 other team members consisting of other Customer Service Attendants or Passenger Attendants.
Hear directly from one of our Stations & Customer Service team members, Tim, as he shares what he finds most rewarding about his work and the benefits of working with Queensland Rail.
Purpose That Counts. As a Customer Service Attendant (Relief), you will make a meaningful difference by:
- Creating a memorable onboard customer experience
- Delivering food and beverage service including in the galley and trolley service
- Managing the storage, preparation and cooking of food and beverage items
- Assisting with general cleaning duties including ensuring that food hygiene practices are met and handling of customer luggage.
- Ensuring the safety and well-being of our passengers by reporting any operational issues
- Processing payments via cash and Eftpos handling
- Performing platform duties which includes acceptance and handling of checked baggage, assisting with customer enquiries and general cleaning of the platform area
For further information please read the Positon Description.
Roster/Hours
As a Customer Service Attendant (Relief), you will play an integral role in providing world-class customer service onboard our long-distance train services, where you can expect to be away for approximately 48 hours at any given time.
This is a full-time position which will consist of a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position.
Benefits that Count:
- An annual salary of $66, % super. However, after including applicable allowances (travel, away from home, meals, first aid, weekend and public holiday work), a Customer Service Attendant (Relief) can earn up to $100, % super
- Three weeks of paid training upon commencement in Brisbane with additional on the job training.
- Work within a supportive team environment with potential for career development and progression.
- A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport.
For a full list of benefits please visit Employee Benefits
We are looking to connect with someone who ideally has:
- Resilience, adaptability and thrives in a team and fast-paced environment with exceptional customer service skills.
- Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous.
- A strong work ethic and willingness to go the 'extra mile'.
- Exceptional communication skills coupled with a customer focused attitude.
- An ability to think on your feet and respond to the unexpected – you thrive under pressure.
- Sound cash management skills.
- A safety conscious attitude.
- Ability to undertake occasional heavy lifting (up to 20 kgs).
Candidates will also need to obtain the below statement of attainment certificates prior to employment:
- Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
- Food Safety – use hygienic practices for food safety (SITXFSA001 / SITXFSA005)
Supporting a Diverse Workforce
Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.
Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it's because of our differences that as a collective, we achieve great things. Please advise if you would like to discuss reasonable adjustments in the recruitment process.
Your journey matters. Make it with us.
There's never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Wednesday 8th October 2025.
To learn more about this opportunity please contact with your specific enquiry.
-
Customer Service Attendant
8 hours ago
Rockhampton, Queensland, Australia Queensland Rail Full time $66,000 - $100,000 per yearYou'll connect Queensland. We'll connect you to an amazing career.Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland's most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical...
-
Customer Service Attendant
4 weeks ago
Cairns Regional, Australia Trinity Petroleum ExxonMobil Distributors Full timeBrinsmead QLD 4870, AustraliaPosted Thursday 9 January 2025 at 6:00 am | Expires Monday 10 February 2025 at 5:59 amTrinity Petroleum Services is a locally operated petroleum company with 16 Fuel & Convenience retail outlets in Queensland.We are looking for an enthusiastic individual who enjoys motivating and inspiring others and has a passion for high-level...
-
Customer Service Attendant
7 days ago
Sunshine Coast Regional, Australia Australia Zoo Full timeOverview An exciting opportunity has arisen for someone to join the Guest Services team as a Casual Customer Service Attendant! Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace...
-
[High Salary] Auxiliary Firefighter
3 days ago
Rockhampton Regional, Australia Queensland State Emergency Service Full timeCareer Opportunities: Auxiliary Firefighter - Kawana (5583) Requisition ID5583-Posted -Casual-Flexible-Emergency and Protective Services- Search Location (1) -FAUXF Current QFES and IGEM employees and volunteers must apply via their internal careers site About Us As an emergency service agency, QFES is responsible for ensuring the safety of people and...
-
Customer Service Coordinator
11 hours ago
Rockhampton Regional, Australia Coates Full time $45,000 - $65,000 per yearAbout usProudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.The next step in your career starts here…Permanent, full-time positionMonday to...
-
Customer Service Attendant
2 weeks ago
Cairns Regional, Australia Trinity Petroleum ExxonMobil Distributors Full timeBrinsmead QLD 4870, Australia Posted Thursday 9 January 2025 at 6:00 am | Expires Monday 10 February 2025 at 5:59 am Trinity Petroleum Services is a locally operated petroleum company with 16 Fuel & Convenience retail outlets in Queensland. We are looking for an enthusiastic individual who enjoys motivating and inspiring others and has a passion for...
-
Guest Services Attendant
3 weeks ago
Whitsunday Regional, Australia Endeavour Group Full timeOverviewGuest Services Attendant | Queens Beach HotelIn every community, the pub is where the local character can be felt, and the characters can be heard. A place to escape and feel at home. And with passion on tap, our team adds to every pub's story. We are looking for a friendly and detail-oriented Guest Services Attendant to help create experiences that...
-
Gaming Attendant
4 weeks ago
Whitsunday Regional, Australia RPMGlobal Full timeGAMING ATTENDANT – Marina TavernThe Marina Tavern is a favourite spot for both guests and locals, offering relaxed dining, cocktails, trivia nights and a buzzing atmosphere overlooking Hamilton Island's picturesque marina. Spread across multiple levels, it features casual dining, a lively bar, and a gaming room with TAB, Keno and poker machines.We are...
-
Activities Attendant
3 weeks ago
Whitsunday Regional, Australia Hamilton Island Full timeOverviewPALM VALLEY ACTIVITIES ATTENDANT – Hamilton Island Hamilton Island is currently recruiting for an Activities Attendant to work as part of the busy and enthusiastic team at Palm Valley.Why you'll love working with usSave money with subsidised furnished staff accommodationAccredited training provided via the Robert Oatley CollegeStaff perks -...
-
Customer Service
4 days ago
Rockhampton, Queensland, Australia AFS Health Services Full time $45,000 - $60,000 per yearRegional Health and Mobility, the leading provider of Health & Mobility products in CQ, are currently seeking a dedicated individual to join our team in our Rockhampton store as a Customer Service & Contracts Coordinator.About Regional Health & Mobility:Owned and operated by the CQ Friendly Society, Regional Health & Mobility is a community owned...