Customer Service Coordinator

2 weeks ago

Rockhampton Regional, Australia Coates Full time $45,000 - $65,000 per year

About us
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The next step in your career starts here…

  • Permanent, full-time position
  • Monday to Friday
  • Grow your career at Coates

Bring your customer experience to a new industry

We're looking for someone who knows how to work with customers — whether that's in retail, trades, logistics, hospitality, or manufacturing — and is ready to apply their experience in a new setting.

As the first point of contact at our busy Rockhampton branch, you'll be the person our customers count on to get the right gear for the job. You don't need to come from the equipment hire industry — we'll train you. What matters is that you know how to solve problems, keep things moving, and work well with others.

What you'll do

  • Work directly with customers at the counter, over the phone, and via email
  • Create quotes and hire schedules, raise purchase orders and invoices
  • Coordinate equipment logistics — deliveries, transfers, pickups, breakdowns
  • Pitch in with hands-on help in the yard if needed (some physical work involved)

What you'll bring to the role

  • Proven customer service experience in a fast-paced or hands-on environment
  • Confident with basic computer tasks (Outlook, Word, Excel)
  • Willing to learn about our equipment and how it's used on site
  • Good communicator, able to stay calm under pressure and prioritise competing tasks

If you've worked in industries like construction, trades, mining, warehousing, transport, or similar, we'd like to hear from you.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit to learn more about our values and opportunities.

Unlock your next career opportunity – apply today

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

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