Account Strategist, Engage, Google Customer Solutions

Account Strategist, Engage, Google Customer Solutions

Google, Sydney NSW, Australia.

Apply

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

Qualifications

- Bachelor’s degree or equivalent practical experience.

- 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Preferred qualifications

- 2 years of experience working in a complex, matrixed organization.

- 1 year of experience managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today’s dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI‑era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small and medium‑size businesses (SMBs), which are the backbone of our communities. As an Account Manager, you will provide quality client service, research and market analysis, anticipate decisions, uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. You will set the direction and the strategy for how their advertising can reach thousands of users and work as part of a team, using your creativity to grow and transform the business.

Responsibilities

- Manage a portfolio of medium‑size businesses by understanding growth drivers, identifying opportunities for growth, managing risks, and creating plans for achievement.

- Collaborate within the Sales team, align workflow among team members to execute plans and ensure accountability to meet or exceed goals while delivering outstanding customer experience.

- Improve customer relationships and share performance‑enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.

- Identify key client stakeholders to support customer business objectives and annual digital marketing plans.

- Build and pitch data‑driven solutions to maximize customer value through Google’s advertising solutions, handle objections, and ultimately achieve sales growth targets.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

#J-18808-Ljbffr