Customer Engagement Advisor

5 days ago

Sydney, Australia Talent Connect Australia Full time

Flexible Working Arrangements
- Fantastic Opportunity To Join a Leading Higher Education Organisation
- 12% Super

We are seeking an experienced Customer Engagement Advisor. You would be joining an established organisation within the Professional Higher Education sector based in the heart of Sydney CBD.

The Customer Engagement Advisor will have direct contact with existing students, to provide support to their individual study needs and advise effective training solutions that enhance their experience. This is a busy role working within an amazing team.

**Your day-to-day responsibilities will include, but not be limited to**:

- Handling inbound and outbound phone discussion with students, to reengage them into the post-graduate programs.
- Retaining our loyal customers through creating long-lasting customer relationships
- Helping degree program students navigate their way through their studies, providing support and advise on various options throughout
- Advising customers of the various life-long learning opportunities offered that meet their needs and stage of career
- Retention activities that support recurrent revenue streams
- Support product and program management initiatives by providing deep customer knowledge from relationships
- Manage and collect data on complaints and customer issues which will help drive continuous improvement.

**Who you are**:

- Must have diploma level qualification with relevant work related experience
- Have experience in a customer service environment dealing with inbound and outbound calls
- Proficiency with computers, especially with CRM systems and processes software, and strong typing skills.
- Ability to manage challenging/ difficult conversations
Educational background understands
- Be a warm person who is confident on the phone and can adapt to peoples communication style
- This role offers flexible working, you will be joining a supportive team and work with a great manager. There are opportunities for long-term progression and career growth_

  • Advisor, Internal Engagement

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor, Internal Engagement** **SNSW Grade**: 7/8, base pay from $102,899 - $121,317 + superannuation and leave loading **Employment Type**: Temporary Full-time to 30 September 2027 **Location**: Sydney **Hybrid**: Currently one day per week in office (McKell preferred) This role sits within the Internal Engagement team in the Customer Care and Business...

  • Customer Engagement Advisor

    7 days ago

    Sydney, Australia Talent Connect Australia Full time

    Annual package of $75,378 (inclusive of 12% super) - 2 year fixed term contract - Start ASAP We are seeking an experienced Customer Engagement Advisor. You would be joining an established organisation within the Professional Higher Education sector based in the heart of Sydney CBD. As part of the Customer Engagement Team, this role will actively play a...

  • Advisor, Stakeholder Engagement

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Stakeholder Engagement Advisor** **Grade**:Clerk Grade: 7/8 **Location**:Sydney **Salary**: $106,025 - $117,363 + Superannuation **Employment Type**: Temporary (up until 30th June 2025) with the potential to become ongoing. **Applications Close**:Thursday 28th November 2024 [at 9:59am] This role sits within Policy, Strategy and Governance in the...

  • Customer Care Advisor

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Care Advisor NSW Fair Trading - Customer Care, Intake and Triage** **Grade**:Clerk Grade 7/8 **Salary range**: $110,266 - $122,058 + superannuation and leave loading **Duration**:Ongoing x2 roles** **Applications Close**:Friday 14th March 2025 (9:59am) **About the team** An exciting opportunity has become available for a Customer Care Advisor...

  • Community Engagement Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Delivering 4 Customers Full time

    Join to apply for the Community Engagement Advisor role at Delivering 4 Customers (D4 C)1 week ago Be among the first 25 applicants Join to apply for the Community Engagement Advisor role at Delivering 4 Customers (D4 C)Delivering 4 Customers (D4 C) is a consortium comprising of industry leading Tier 1 organisations – John Holland, Service Stream and...

  • Community Engagement Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Delivering 4 Customers Full time

    Delivering 4 Customers (D4C) is a consortium comprising of industry leading Tier 1 organisations – John Holland, Service Stream and WSP. Sydney Water has partnered with D4C to deliver design, construction, maintenance and facilities management services across their southern region - from Bondi to Gerringong, and out to Georges River.D4C is seeking a...

  • Community Engagement Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Delivering 4 Customers Full time

    Delivering 4 Customers (D4C) is a consortium comprising of industry leading Tier 1 organisations – John Holland, Service Stream and WSP. Sydney Water has partnered with D4C to deliver design, construction, maintenance and facilities management services across their southern region - from Bondi to Gerringong, and out to Georges River.D4C is seeking a...

  • Engagement Advisor

    2 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    The ProjectThe Torrens to Darlington (T2D) Alliance, comprising John Holland, Bouygues Construction, Arcadis Australia, Jacobs, and Ventia, has secured the contract to deliver the final 10.5 km section of the North-South Corridor, creating a lasting legacy for the community of Adelaide.The project involves a 10.5 km motorway, including over 4 km of twin...

  • Student Engagement Advisor

    1 day ago

    Sydney, Australia Navitas Full time

    **ACAP,** The Australian College of Applied Professions, is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, law, and business management and leadership (MBA). We are currently seeking a highly motivated and organised **Student Engagement Advisor**...

  • Communications Advisor

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Communications Advisor** **Clerk Grade**:7/8 **Salary Range**:$110,266 - $122,058 per annum, pro rata + superannuation **Employment Type**: Temporary (up until 30 June 2026, with the possibility of extension), Part-time (21 hours per week - 3 days per week) **Location**:McKell (Haymarket, Sydney) - with opportunities for hybrid and flexible work...