Customer Engagement Specialist

Job Description:

DXC Technology (NYSE: DXC) – where talented individuals embrace change, seize opportunity, and help shape the future of customer success.

DXC has a strong and established presence in the Australian insurance sector. We manage workers’ compensation claims as an agent in Victoria and also oversee self-insurance and general insurance claims across a variety of lines. In parallel, DXC has long been at the forefront of insurance technology, delivering innovative solutions that support a broad range of business needs.

As part of our continued growth, we are seeking a Customer Engagement Specialist to join our team.

In this pivotal role, you will be responsible for strengthening customer relationships and enhancing engagement within the insurance industry. Your work will span strategic planning, event coordination, internal communications, client presentations, and sales enablement. You’ll collaborate closely with both internal teams and external stakeholders to help deliver outstanding customer experiences and contribute to business success.

This role is ideal for a dynamic and organized individual who thrives in a collaborative environment and is passionate about enhancing customer engagement in the insurance industry.

Responsibilities and duties

- Customer messaging Collaboration (20%):Work closely with marketing and other team members to develop and execute customer engagement strategies and campaigns specific to the Insurance Software and BPO team.

- Innovation (20%): execution of the Innovation Invitational for 3 months, followed by ongoing management of partner relationships within the insurance sector.

- Event Management (10%):Organize and manage internal and external events, ensuring they align with the company's customer engagement objectives and industry standards.

- Internal Communications (20%):Coordinate and facilitate monthly internal meetings, ensuring effective communication of customer engagement initiatives and updates relevant to the insurance industry.

- Client Presentations (20%):Draft, prepare, and deliver client presentations, showcasing the company's insurance products, services, and value propositions to enhance customer engagement.

- Sales Enablement (10%):Support practice partners and external partners with sales enablement activities, including the creation of sales materials and tools tailored to the insurance market.

Required skills, experience and qualifications

- Bachelor’s degree in Marketing, Business, Communications, or a related field.

- Minimum of 3-5 years of experience in customer engagement, marketing, event management, or a related role within the insurance industry or financial services.

- Strong communication and presentation skills.

- Proven ability to manage multiple projects and deadlines.

- Experience working with cross-functional teams and external partners.

About DXC

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an equal opportunity employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here .

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