Planning and Performance Manager

Overview

Are you a strategic thinker with a passion for driving performance and delivering results? Transit Systems NSW is seeking a Planning and Performance Manager to lead contract oversight, performance reporting, and analytics across Regions 6, 2, and 3.

About the Role

Location: New South Wales
Department: Operations
Reports to: Managing Director (NSW)
Employment Type: Full-Time

Package: Competitive salary including car allowance or company car, plus bonus payments

As the Planning and Performance Manager, you will play a critical role in ensuring compliance with Transport for NSW requirements, maximising revenue, and mitigating risks associated with abatements and penalties. You will provide strategic leadership in performance analytics, contract management, and planning for future contract renewals and tender opportunities.

Key Success Measures

This role gives you the opportunity to influence operational decisions, strengthen stakeholder relationships, and shape the future of public transport services in NSW. Your success will be measured by:

- Delivery of all contractual KPIs and compliance requirements
- Accurate, timely, and insightful reporting and analytics
- Reduction in abatements and penalties
- Strong stakeholder relationships, particularly with Transport for NSW
- Contribution to successful contract renewals and tenders

Key Responsibilities

- Contract Oversight & Compliance: Ensure all contractual obligations are met, oversee frameworks for abatements and penalties, and manage timely reporting to Transport for NSW.
- Performance & Analytics: Lead data-driven insights into operational outcomes, monitor KPIs, and develop strategies to improve performance and reduce risks.
- Planning & Strategy: Contribute to contract renewal planning, tender bids, and long-term service delivery alignment with regulatory requirements.
- Stakeholder Engagement: Act as a senior liaison with Transport for NSW, build strong government and industry relationships, and collaborate internally to align performance objectives across the business.

About You

- Tertiary qualified in Business, Commerce, Law, or a related discipline.
- Experienced in contract management, performance reporting, or compliance, ideally within transport, infrastructure, or government sectors.
- Skilled in managing large service contracts and influencing government stakeholders.
- Analytical and strategic thinker, capable of driving operational excellence while supporting long-term planning.
- A strong leader with experience developing teams and fostering cross-functional collaboration.

If you are ready to take on a challenging and rewarding leadership role that combines strategy, analytics, and stakeholder engagement, and make a real impact on public transport services in NSW, we want to hear from you

About Us

In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability.

Transit Systems NSW is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With approximately 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers where they need to go.

For more information about Transit Systems, please visit our website.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.

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